This story was originally posted on May 09, 2010
Hey! First I want to say thanks for putting my stories up. It was a real thrill to see stuff I wrote on the website! :D
Second, I just HAVE to share this. VENT ALERT.
So, the store I work for has been having a lot of technical issues revolving around our registers and general POS stuff (and I mean P.O.S. Almost all of it is older than my manager!)
So we've had techs coming in and screwing around with it most days, making it a little more difficult for us to serve our custys.
For two days we couldn't take plastic or sell gas, because we had to just use the cash drawer and a calculator to ring people up. Needless to say, custys were freaking THRILLED with that.
But it got us ready for what happened this Friday afternoon.
Time: Somewhere after 11:35 AM
Place: Gas station
Emma goes in to get an innocent cup of coffee almost six hours before her shift starts. A corporate rep and someone from the company that owns the gas pumps are there, talking in dramatically hushed tones. Coworker informs her that, shock, surprise, the POS had been having issues again. They share a laugh.
Emma comes back to gas station to find manager standing behind counter and coworker no where to be seen but his car is still there, corporate rep and pump owner are long gone (figures).
Emma assumes worst, assumes she's been fired, walks in ready to be hollered at-
-and I heard her boss say, "EMMA. YOU WILL NOT BELIEVE THIS SHIT."
"Huh?" I slammed my purse down in the cigarette locker.
"We have no PLUs."
This is bad, kids, really bad.
Like trying to do inventory on Black Friday CHAOS Bad. I felt myself go pale.
"The fuckin idiot tech didn't back up our PLU files before he replaced some part in the system and now we only have a couple hundred in the system." Boss says, working on the stock computer with some cigarette packages.
"Well that can't be too bad, how many PLUs are in this store? 1200?" I ask.
It is just a gas station, after all, candy, chips, pop...
"Try 13,000." Boss barks.
I damn near died.
"So nothing scans?" I asked, totally unwilling to believe that this could be happening.
"The cigarettes do now. Please tell me you know the prices offhand for most of our products?" boss replied.
Luckily, I do.
However this situation is totally leaving the door open for Nasty Ass Thieves. Just in my 9 hour shift TODAY I had four people try to pass items that won't scan yet (because I haven't added them to the system again yet, so much fun NOT) as items that are like... 50cents when their real price is something near $5.
And because I'm just so nice (and have the inability to say NO) I agreed to use my shifts to help replace the PLU files, by manually scanning and labeling each. and. every. single. fucking. item. into the main cash register, 25 items at a time, and then rebooting BOTH registers to transfer the file throughout the system, all while dealing with an average of 40 inside custys per hour *something around 120 custys per hour if you factor in the wonderful people who pay at the pump and don't come inside.* Carolanne2 022a
So all of my Friday shift goes to putting the PLUs back into the system, and we got through all of our tobacco products and half of the cooler. We were so happy!
Boss opened on Saturday, I came in at 1:00 pm and he doesn't look happy.
"None of what we did yesterday saved."
Apparently the computer decided to eat something to the tune of 800 files overnight when it switched to the new business day.
Boss was lovely enough to reenter almost all of it. Still pissed me off, all that work for nothing.
If I ever meet that tech... *growl*
I'm sure the next month of PLU/SKU/P.O.S. recovery will bring some wonderfully horrible custys.
--Gas Station Slave Emma
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