Justice Served: Rude Employee Gets Shut Down By Staff


JUSTICE SERVED 3From nonbinaryunicorn, TalesFromRetail

I work in a pet salon attached to a pet store. We hired a seasoned groomer a few months ago who proceeded to make every other person's life a living hell. There is a lot to this woman that I could tell, but I want to tell this one little incident between her, a customer, and myself. Everything else is more of a vent.

One afternoon, this older gentleman comes in, carrying two different brands of dog hair clippers. He is very polite and sets the boxes down on the counter so he can talk.

Gentleman: Hi, so I was told I could come in here to ask a couple questions about dog clippers.

Rude Groomer: (in that faux nice shut down voice typically reserved for customers whose stories are oft posted here) Oh, we can't answer questions from customers, sorry.

I am typically very timid and will let pretty much anyone walk over me if it means avoiding a confrontation (exceptions being expired rabies. I will NOT put myself, my dogs, or my job at risk because you want your damn nails done and waited like a dumbass). However, I am also consistently the best in the salon at customer service. And I dislike Rude Groomer very much. I was fucking born for this.

Me: Sure sir! What would you like to know?

Rude Groomer is shooting daggers at me. I ignore her.

Gentleman: Well, I have two schaunzers. One of their coats is dadada...

Carolanne 026Something about a coat being wiry and him having difficulty cutting it at home and asking what brand is better, et al. There's techniques you can do to smooth wiry coats out, but it's all boring and I basically advise him to use a shorter blade and recommend the brand I'm most familiar with. Another groomer chimes in, saying she recommends the same but with different blades (personal preference). The customer leaves, satisfied with his choice.

Rude Groomer: I thought it was against policy to give grooming advice.

Everyone ignores her. Later on, one of the better managers comes in while Rude Groomer was off to lunch.

Manager: I had a customer tell me that someone in here claimed they couldn't advise on grooming tools?

Me: Oh it was Rude Groomer. I helped the customer and so did Other Groomer.

Manager: Ohh, her okay. Well, I'll let her know.

I went to lunch shortly afterwards and came back to find Rude Groomer had resting cat butt face. She apparently had also been told she couldn't do a couple other things anymore too, so all in all, I had a pleasant evening without her talking or belittling me. And the customer got a really good pair of clippers to use at home!



Justice Served: Never Mistreat Employees With Connections


JUSTICE SERVED 1From mwhalen1970, TalesFromRetail

Many years ago, at a bar near my school, the owner forced a bouncer to let one of his underage friends in.

There was an undercover cop there that night, and the bouncer got a hefty fine and all the other fun consequences of that.

The owner wouldn't help out at all, saying basically, "You let him in, it's your problem."

The bouncer was also a member of a fraternity. One that actually managed to get along with most of the other fraternities. A huge percentage of the bar's business came from fraternities. Word spread quickly.

Within a week, business was off by more than 50%. Within three months, business was so bad the bar had to close.

The owner kept the property and leased it to someone else for five years. Then he took it back over and reopened the bar (changing it back to the original name for some dumb reason) hoping that everyone involved had graduated. While most had, what had happened was still well known.

He got a little business back, but he finally had to sell the property a year or two later when he finally realized just how badly he had fucked up.



Justice Served: Consequences For Obnoxious Store Owner Who Refuses Refund


JUSTICE SERVED 2From u/Goatboy6947TalesFromTheCustomer

This is a tale of a poor retail experience, with a belligerent and obnoxious store owner, who thought he was above the law.

These events took place some time ago, and started when I noticed a couple of ties I’d bought were faulty. The fabric was bunching, which made the ties unpresentable and they were only a couple of weeks old. At $50 each, these weren’t expensive ties, but getting more than a couple of weeks wear seemed reasonable. A friend with a background in the clothing industry looked at them, and advised this was poor workmanship.

Not expecting this to be a big deal, I headed to the clothing store to return them. Or rather, attempted to. I explained the issue to the store owner, showed him the state of the ties, and emphasised I was happy to swap them and wasn’t necessarily looking for a refund. In my experience exchanging goods is a straightforward process, particularly when the purchase was recent and he problem evident. But not here. For clarity, this was a small chain of clothing stores with what appeared to be a single owner (who I was dealing with).

Immediately this man became belligerent. He looked over the ties carefully and claimed nothing was wrong with them. I pointed out the obvious defects, to which he announced that ironing would sort it out. Like a cheap showman, he flourished an iron and went to work on the ties. When he finished, they were exactly the same.

By now I’d had enough, and told him I wasn’t interested in wasting any more time, and I’ll take a refund thank you very much. At this point, he lost it, and started screaming and gesticulating, claiming I was there to rip him off etc... I took the worthless ties and left.

Normally, I would have forgotten about it, as a hundred bucks isn’t worth wasting a lot of time over. However my employer was imploding due to the owners infighting, and I had more time than usual on my hands. And given this guy’s over the top attitude, I decided to file a complaint with the government consumer board.

Shortly there was a hearing. The owner appeared to defend himself. I told my tale and showed the state of the ties to the arbitrator. Predictably the owner was pissed and carried on like he was the aggrieved party. The arbitrator saw right through him, ruled in my favour, and he was instructed to refund my money.

The following day I showed up to collect my cash, and unsurprisingly, he refused to pay and suggested I go and reproduce with myself.

Returnhell3So, I contacted the board who told me to take the ‘judgement’ (I can’t remember the exact term) to the Sheriff’s department who would collect the money on my behalf.

Weeks went by and I forgot all about it, when I was contacted by the board to come in and meet with the owner.

In the meeting room was the arbitrator, the owner, and his wife. Now, as this guy (the owner) sat at the table he was a partial shade of red, and a vein pulsing in his forehead was threatening to burst. I imagined he was pissed at being dragged in to actually pay up, but it was more than that.

As I sat down, he started to rant. He owned a chain of stores, and the sheriff paid a visit to his most exclusive one, located next to a luxury hotel. Because of the address, this location sold more expensive goods than his other stores.

I assumed the sheriff just rocked up and demanded payment. But no, in a case where the party hadn’t paid up, the sheriff will seize goods to be auctioned for the debt. This is the fun part (for me anyway). Because goods at auction fetch much lower than retail prices, the sheriff has discretion as to how much he takes. Consequently, he decided a fair amount of goods to seize was an entire rack of expensive suits. From the description, this might have been ten thousand dollars worth of merchandise.

Not only was the obnoxious owner out a tonne of stock, but a sheriff had barged into his flagship store, and created a ruckus, which wasn’t exactly great for his brand.

In the meeting the owner was almost hyperventilating at the arbitrator, who calmly explained that he had chosen to ignore his obligation and this was the consequence. His goods had yet to be auctioned, so he was given the option of paying now, and his suits would be returned to him. However, he would also have to pay additional fees for the sheriff’s time and effort.

Spluttering objections, he took out a hundred bucks and flung it across the table at me. I smiled graciously, took the money, and wished him well.



Justice Served: He Deserves All The Suffering.



I was at a Craft Store in my town, and it wasn't too busy, but only one register was open. The cashier, a teen aged girl, I could tell was working as best as she could. The process was a tad slower however, because she had a stutter, and a bit of a lisp.

As she worked through the line, asking the usual questions probably mandated by the big wigs (I've worked in retail, it's a thing), the man behind me began to huff and puff. He muttered something about having places to go, he was in a hurry, etc.

I ignored him, until I heard him start to mock her to his kids; "W-w-would you l-like y-y-y-y-y-y-your reSCHKeet?"

The kids began to laugh. It made my blood boil. Especially since I could tell the cashier heard his mockery. That really made my blood boil. When a person doesn't respect retail employees as people, it's the best way to tell whether a person is a jerk or not.

So, when it was my turn at the register, she asked me in a small voice "Are you a member o-o-of the rew-w-rewards club?" And I looked smugly at the guy behind me, and back at her.

Me: "The rewards club? Oooo that sounds great! Please explain it to me?"

She seemed surprised at first, but then looked at the guy behind me, and then it clicked.

I have never given my information so slowly in my life. Never had I asked as many questions as I did. She smiled and answered my inquiries, while the guy behind me was seething.

Him: "Can you hurry up, please?"

Me: "And miss out on these great rewards? As if!"

I only held him up for about 5 minutes... but wooo child, it felt so good.



Crazy People Encounters: Magic "Come To Me" Love Candles


Cray cray custysFrom u/SavannarghTalesFromRetail

Love and money are two of the biggest things that bring people in to the New Age Store where I work. We have two year-round displays set up for these things, and at this time of year, the love table is particularly obnoxious.

From oils and love kits (magically blessed tea candles and ugly jewelry) to rose quartz and "Divine Passion: Finding Your Soulmate with the Angels and Your Spirit Guide and Raffi," the whole table is strewn with kitsch designed to convince people that yes, these items will bring love into your life.

The worst ones are the "Come to Me" candles. That's literally what it says on the glass jar containing the wax. They're bright red, and tall -seven day candles, meaning you can supposedly leave them burning for a week and it's perfectly safe. I advise customers to never leave a candle burning unattended, but what do I know? Common sense is vastly overrated in this store.

For the past few days, the lovelorn and lusty have been coming into the store, navigating towards the prominently displayed love table and trying to act nonchalant as they scrutinize "Lucky Love Bracelets" and "Hypnotic Luv Oil." And then they come up to the counter with their purchases and questions.

Random Lady: "So y'all guarantee this stuff'll work?"

Me: "No m'am, I'm afraid we can't. Using these items is all about the intention and energy put into it and if the Universe is ready to give back what you've put out."

I've learned to say this with a straight face. Sometimes I hate my job.

Jason confusedRandom Lady: "Huh huh. So how long'll it take for me to get a man with all this, if I use it all every day and put that energy into it?"

Me: "It's different for everyone. A lot has to do with how your last relationship ended, if there's still negative energy attached to-"

Lady: "That goddamned sonofabitch hooked up with the goddamned babysitter in my shower while my kids were watching tv in the next goddamned room!"

Me: "Oh. Maybe you'll need some sage as well."

A man sets three "Come to Me" candles down on the counter.

Man: "This stuff really works?"

Me: I repeat my vague spiel about the universe and energy.

Man: "So what if I want to return it if it doesn't work?"

Me: "We can only accept returns on products that haven't been visibly used. If you light a candle, you won't be able to bring it back."

Man: "But what if they don't work???"

Me: "You'll still have some long-burning candles in case the power goes out?"

Man: "Whatever, I need a girlfriend. I'll try anything at this point."

And then there was the customer on Friday who set down a bottle of massage oil, a "wand" made of selenite, and a book on lucid dreaming. He didn't say a single word the entire time. I reminded him not to get the selenite wet because it will dissolve/become brittle, and wished him a pleasant day.



Justice Served: Being Bad Mouthed By Work Stealing Boss Gets A Turnaround


JUSTICE SERVED 1From TheGreatPastaWars, AskReddit

Two jobs ago, I had a boss that would always take credit for my work. I passed along my work to him for review, he'd pass it along to his superiors and he'd tell me that they liked what I had done, good job.

He eventually gets promoted, but me? Nada. He tells me to put in more time.

A couple months later, when he's out of the office, his superior comes to me and says, "Hey, so and so typically creates this report for us and he told me that no one else here could do it, but I was hoping you might take a look at this sheet and see if you can replicate it for this week's numbers."

I look at what he handed me and said, "Oh, yeah, I built that. I can have this for you in no time."

He looked at me strangely.

Well, turns out not only was he stealing my work, but he was badmouthing me. My boss’ boss was genuinely surprised that I could have come up with those reports because apparently I was just someone who was best suited for data entry.

Eventually, he realized that pretty much all the analysis he received was straight from me and not from my boss.

I ended up getting promoted, reporting directly to the director, and my boss, well, I don’t know what happened to him behind closed doors, but he kept his job but half his reports went to me. And by half, I mean two people, but hey, it was a start.