Toxic Manager Hell: Overinflated Ego And A Petulant Child All In One


Managerfromhell2From RHUer

I work in a small retail pharmacy, and my manager has the worst case of Napoleon Syndrome I’ve ever encountered in my entire life. He’s constantly talking about how our pharmacy is the easiest store he’s ever worked at, yet can’t seem to complete the simplest of tasks. He has cholera of the mouth and tortures everyone around him with his endless banter about golf, his gym workouts, weekly haircuts, obsession with diet Mountain Dew, strippers and detailing pretty much every single sexual encounter he’s ever had. I get to hear about how he used to bang so and so at this pharmacy, that wedding, that prostitute, that photo clerk at Walgreens who gave him an STD, etc., to the point where I want to shove knitting needles in my ears.

Now I come from a military family and have a twisted sense of humor, but my boss will turn practically every normal conversation into something perverted. The other day he was telling me how his 9 year old son (who’s mom is a former stripper—surprised??) told him he wanted to play golf for once, and hearing that was as good as hearing his ex girlfriend (who left him for her former abusive ex husband) wanted to have a threesome with her best friend. Normally he calls his son a pussy for not liking sports the way he does.

Hold on, it gets better. He’s insanely jealous of the other staff pharmacist who literally runs circles around him. A customer who at one time told me said staff pharmacist had a nice butt, when she asked where he was on his off day I jokingly said, “You mean the one with the nice ass?” and we both shared a laugh.

Well after she walked away he instantly retorted, “My ass in nicer and I’ve got a bigger dick!”

I can’t make this up, folks. He really does think he’s God’s gift to women, yet lacks the mental capacity to find it odd that if he’s so great and such a porn star in the sack, why the only way he can get laid is by coercing desperate single moms and strippers with pills and loads of cash to sleep with him.

LAZYCOWORKERSWe can all laugh and roll our eyes at how pathetically egotistical he is, but what’s really not funny is how entitled and above everyone else he believes he is. Last summer, after not even being at our store for a year, he called corporate and gave them a made up story about how he was leaving to work at another retail chain when he had no intention of ever accepting that job. They gave him a substantial raise immediately! He’s salaried and on the days he’s scheduled he will leave 4 hours early, or take an entire day off on the company’s dime.

And ask him to do anything, no matter how polite, he will take personal offense to it and will go out of his way to not only refuse to do it, but also be a passive aggressive jackass about it.

One of our assistant managers complained to me that somebody was deliberately throwing paper towels on the floor in the men’s bathroom and she thought it was him.

I asked him about it and he lied and said, “I don’t like touching the dirty door handle so I use a paper towel and once in a blue moon miss the trash can. Whoopti-fucking-do.”

I said, “Well, she said it’s pretty much every day.”

And he immediately blows up and says, “She should be more worried about me shutting down this whole God damn store when I call the health department because there’s never any fucking soap!”

He reminds me of Donald Trump when asked a question he doesn’t like.

There’s so much more I could add, this is but a mere sample of what we deal with. While I do not enjoy working with him, at least others can enjoy the stories about my walking dick boss.



RHU Advice

From Ilia

Oof. Wow. Okay something that might be good for everyone to know: his behavior can be considered illegal sexual harassment behavior! There are some criteria for this:

1. Sexual behavior that is
2. Unwelcome to the recipient, that is
3. Severe or pervasive enough to interfere with work, and that
4. the employer knew, or should have known, about it and did not take effective action to stop it.

Carolanne 003Looking at your situation, you certainly have factors 1 and 2, which is probably enough to violate your company’s policies right there. If this sex talk really goes on every day, you have factor 3 covered, as well.

Has anyone reported this to HR, the legal department, or higher management? And has nothing been done to stop it? If so, then you will have factor 4.

But if no one has spoken up, now is the time to do it! The manager is creating a hostile work environment for everyone who does not want to hear about his bedroom exploits, and the way he talks about other employees is making it ripe for a lawsuit from every employee he talks about that way.

(I know a customer initiated the 'nice ass' comment, which should be grounds for banning the customer BTW, but his comment of  “My ass in nicer and I’ve got a bigger dick!” is also very inappropriate and still sets him up for trouble.)

If you let HR know, they should jump on this situation. If you tell them that he doesn't get any work done and tends to leave early, they might jump on him for that too: most companies want their money to be well spent and don't like hearing about someone violating the salaried employee rules either.



Bad Customer Service: We Are Here to Kiss Your Ass, Not Fix Your Problem


BAD SERVICE 1From RicemanFTWgizmodo

Been a card holder for AmEx for 8 years. Made a decimal point mistake when making a payment from my iPhone. Thousands of dollar payment instead of hundreds. Naturally the payment gets returned.

I discovered the error before AmEx even knew about it. I notified my bank and I notified AmEx. Both were VERY understanding and told me not to worry. AmEx went so far as to say that they would cover an overdraft charges I was hit with and that since this was my first blemish with them that it wouldn't negatively impact me in anyway.

Fast forward to a few days later, I get a call from the wife saying that she can't use the card...I check the account, no suspension notices or anything. I call AmEx up and I'm put through to their returned payments department.

I end up on the phone with a very unsympathetic rep who basically accuses me of trying to defraud them so that I can make illegal purchases.

When I inform that I had contacted AmEx a few days before to notify THEM of the mistake I had made he told me if that was the case then I should have stopped the payment. I explained to him that the customer service rep I spoke with never suggested that because everything would work it's way through the system and that my account wouldn't be negatively affected.

His response..."That's what customer service does. They tell you what you want to hear."

WTF? Well, I ask him if they can lift the hold because it's on another card and shouldn't effect my whole account. No. Is there anything I can do?

"Do you have the funds available for that payment?" I don't. "Then no. Your account is suspended until everything clears or we get a stop payment from your bank."

The guy was completely unsympathetic and unwilling to work with me. I realize it was my fault, but mistakes do happen. I'm ready to tear up my AmEx, but I decide to try one more thing. I call the bank, issue a stop payment, and then call AmEx one more time. I get another return payments rep. However this time...she is willing to listen. It was like night and day.

I explain the situation to her. She is immediately understanding. She looks at my account, puts me on hold, then comes back on and says that her supervisor has authorized my card to be reactivated.

I'm shocked..and happy. I speak with her supervisor, thank him and sing her praises. He looks over the call record and gets the name of the rep whom I spoke with before. He tells me that he's going to "speak" with him.

Either's a shame that a company's reputation can be made or broken with a single person. In this case it was a happy ending. I hope the first customer service rep I spoke with... finds coal in his stocking and reindeer scat on his roof, car, and all over his yard.



YoAuntie's Case Of: Defective Customer Logic


YoauntieFrom YoAuntie

My shop has a very straightforward policy for people who place orders using the Doorbell Cosmetics catalog. The products (usually clothing and shoes, which I don’t keep in stock) arrive within 7 days of placing an order, and the customer has 90 days to pick up their order. We do not ask for payment in advance, so we get occasional customers who, realizing that they ordered more than they can pay for, simply ignore the weekly reminder phone calls until I give up and return the products after 90 days.

It’s Groundhog Day, and I’m sending out a final reminder message to the customers who placed their orders in October. October was a particularly sketchy month, customer-wise. There are 5 significant orders left in the bin, for a total of nearly $400. All of these customers have failed to respond to nine phone messages. Message #10, while strongly worded, is still pleasant and polite. I explain that we will be forced to return the products if they are not picked up within 3 days due to company policy. I also say that if they wish to reorder the items, they can do so at any time, but that they are now required to pay in advance for custom orders.

To my surprise, one customer actually comes into the store after the call. I bring her products to the register...a big box of Christmas ornaments and decorations. Then she tells me that I should give them to her free “because I didn’t get them in time for Christmas”.

I explain that she’d received 10 phone calls, starting on October 1, reminding her to pick up her products. And that since the holidays are past, I can send the items back to the warehouse so that she doesn’t need to pay for them.

She replies, “No, you didn’t get them to me by Christmas, so I should get them free.”

Discountrat1Me: "Your order came in on October 1. I called the same day, and then we called 9 more times to remind you! In several of the calls, we listed our holiday hours...extra hours when you could have come in. We even called offering free home delivery as late as Christmas Eve for people who couldn’t make it into the store. How is it my fault that you didn’t pick up your order by Christmas?"

She: (in a snotty tone) "Because. You. Didn’t. Get. Them. To. Me. By. Christmas."

Me: "But you had 2 ½ months to pick the items up before Christmas. And you got reminder phone calls every other week. You don’t get to delay picking up your order, and then get it free."

She: "I’m calling the Better Business Bureau!"

Me: "Here’s our business card. Ask for Sara at the BBB, and tell her the store’s name. Now unless you want to pay for these items, I am sending them back to the warehouse."

The customer storms out in a huff. I toss the items into the “returns” box. And of course the other four deadbeats failed to call or visit, and their stuff ended up being returned too.



The Coworkers From Hell And The Arrival Of The Hatchet Man



After a year in the location I was hired in (and the move), I spent a year in another store, quite some distance away.

My first WTF moment was arriving there for my first day, and finding junk mail from companies that wanted to sell us stuff, addressed to me by name. Really? Turned out, a year or two earlier, that store had been managed by another person with the exact same name. It was creepy.

Then there was the manager in between me and the other me. He was, apparently, a psychopath with impulse control issues that made a pit bull on crack look warm and fuzzy. I was told that when he found something put away in the wrong place, he would pick it up and throw it. Usually, across the store; sometimes, at the nearest employee. While screaming obscenities. I decided they really weren't exaggerating when I realized I'd been there nearly two weeks before I actually met all my employees face to face. They *hid* from me. I really couldn't blame them.

The store is in an odd community; half the people there are filthy rich, the other half are an artists' colony. Being retail, we hire people who have little in the way of job skills. In short, kids of the rich people, who are only applying because they were told they had to or they wouldn't get their allowance. And were usually pissed off when we actually hired them. And artists, and their kids. In both cases, basically, worthless lumps of flesh, by and large.

I had one assistant who was a meth head, who was fired after we figured out he hadn't slept in four or five days and was having a psychotic episode. And a housewares manager who had to be told that walking around the store with an inflated balloon under her shirt because she wanted to be pregnant was unprofessional. And follow that up by telling her she couldn't do it anyway. They were the best of the lot; that's why they were given keys and alarm codes. (Note: I wasn't actually consulted on the decision to promote either of them, but that's a whole different WTF.)

Freddy2 112aThis was our slowest store, business-wise, and had a pretty meager payroll budget. In fact, so meager that I couldn't actually fill the schedule with three people in the store at all times without overtime. So I (salaried exempt) ended up working open to close Sundays (the shortest hours) because we had to have a sales associate, a cashier and a manager in the store at all times. Fortunately, it was so slow it wasn't a big deal (other than driving home 30 miles or more at the end of a long day). So when one of the assistant spots opened up (I forget which one), I pitched a fit to get an experienced assistant, and I got one, transferred from the nearest store. His name was Jim.

Now, Jim was a hell of a good assistant manager. Would have been a piss poor manager, because he would get so focused on what he was doing he'd tune out the rest of the world, but as long as I made sure he knew what was expected, he was a great assistant. So, in discussing the coming transfer with Jim, I mentioned that I had come to the decision that there were two people who needed to not work there any more, a cashier (who liked to climb ladders wearing very short skirts and no underwear) and a sales associate (who showed up three hours late one day because "I had a flat and had to walk to work" - he lived about three blocks from the store. This was not the first time.)

There was also the 18 year old (thankfully) cashier who *insisted* on showing me her new tattoos, even when they were covered by her panties, but she actually quit after having an allergic reaction to grass - across her ass - having sex on the front lawn of her house (she told me this), and couldn't wear pants for a couple of weeks. Some of the artists were performance artists.

So it turns out Jim was trained by his current manager as a hatchet man, and firing people did not bother him in the least. So we planned a grand entrance for him. And in a bit of luck, on Jim's first day in the store, the guy who needed to be fired walked in about six feet behind him. So I pointed him out, and Jim took care of business. On his first day in the store, he literally walked in the door, put on his vest, turned around and offered the kid his hand, and said, "Hi, I'm Jim, the new assistant manager, and I need to talk to you in the office." And fired him. The girl apparently heard what had happened, and never even bothered to show up for her final paycheck.

I never felt the least bit of hesitation in leaving Jim in charge of the store when I was gone. Everybody respected his authority.