UK Supermarket Manager Catches His First Shoplifter


NAT (2)

From BigSmokesFastFood, Tales From Retail:

I'm a manager in a UK supermarket. Yesterday I'm working down the crisps (chips) aisle and see some guy who stinks of cigs and booze pick up a few big multipacks of crisps and just dump them in his trolley. This was a big red flag for me as I've seen evidence of people using things like this to conceal items they want to steal like spirits and razors.

I followed him to the spirits section and heard crisps rustling and bottles clinking. That's when I knew. I call the security guard over as well as a colleague and we tail this guy around the shop.

Weirdly he stopped at one point and asked me about some batteries, but shoplifters often do this to divert suspicion and distract workers. Undeterred, myself and my colleagues carry on following him around.

Eventually this guy makes it to the front of store area and its pretty clear that he's going to make a run for it. I position myself in the foyer near the doors so he's going to have to come through me with this trolley if he wants to get out. He dumps the trolley near the tills and walks out, shouting and swearing at us as he goes. We check the trolley and he's got £350 of stuff in there including about 10 packs of razor blades.

I was totally buzzing as it was my first shoplifter that I've caught! Great day.







Fast Food Hell: End of the Year Brings Parade of Crazy Customers



From Former McHell Manager:

The last few weeks of the year were a bit crazy at my work. Not as crazy as I used to deal with at my old McJob, when I worked in the middle of a shopping boulevard during Christmas, but it was still crazy.

I'm sure I am skipping a ton of crazy stories, but I can always post them other days
Least Crazy Craziness: Someone flushed a toothbrush down our toilet. It managed to clog our toilet (duh?). We "closed" the bathroom by putting up a sign on the door, but my manager wouldn't let me lock it up. So of course people used the toilet in between me closing it and our Mr. Fix It guy fixing our toilet. 

Little Bit More Crazy: Guy came up to the counter with a receipt. He was acting a bit uppity and had an air of "my shit is better than your shit". After talking with my employees for a moment, I got called up (I was off the floor, finishing up inventory). The guy started to get snotty with me, pointing at his receipt:
Guy: I ordered a *sandwich that comes with a lot of bacon*, plain, and it didn't have bacon on it! It had nothing on it!! I want a replacement and a refund!
Me: *A bit skeptical as this is a newish sandwich, but just a smaller version of a current sandwich so I don't know how my employees would not put bacon on it* Do you have the sandwich?
Guy: No! I ate it!!!!!!
Me: .......Well without the sandwich, I cannot replace it or refund your order. I'm sorry....
Guy: *with attitude and spite* Well FINE then!
The weird thing is, he gave up so quickly. He just huffed away from the counter, all pissy.  But if the sandwich is made wrong...why eat it?! I will always be willing to fix mistakes we make! Bring it up to the counter and say "Hey, this is made wrong..." and I will remake it with no questions asked, aside from "How was it supposed to be made?"

OCTOCAROL 043More Crazy: A  big group of guys came in, and I took their order. They all wanted their food bag separately but didn't tell me until near the end of the order. At that point, I couldn't remember what the first person ordered,compared to what the 7th guy ordered.(it was an $85 order at a fast food joint, if that gives you any indication at the size of the order and why I could not remember what went to who) So I bagged it all and handed them extra bags so they could sort everything out. They seemed fine with that, and sorted everything out in front of me. As they were sorting things out, they pulled out a sandwich and got confused about it, as we wrap it up in a *normal sandwich wrap* and just write the special sandwich name on it. The one guy got a bit upset, thinking it was Normal Sandwich, but accepted it when I said "It's Special Sandwich you ordered, not Normal Sandwich, we just use those wraps*

Two minutes later, two of the guys are back, with the receipt in hand. They claimed I had shorted them a sandwich, and kept pointing at the receipt. The receipt said they ordered 3 *big special sandwiches* and 2 *special sandwich jrs*, which they got. I know they got. I packed it myself. They kept saying "no we got 3 sandwiches, you owe us a 4th one!" while pointing to the Jr sandwich line on the receipt. I kept telling them they got it, they wouldn't listen. I have a feeling they ignored me when I said "that is the special sandwich, not *normal sandwich*" 5 minutes  before, despite them going "ahh okay". Or they though that the Jr version was supposed to be a full sized version

After telling them multiple times they got their food, and them switching which sandwich I missed, (full sized sandwiches or jrs, they couldn't keep it straight) I just asked them to bring the bags over. Which they didn't do. They just gave up after I refused to budge.  I don't know if they were just trying to scam a $7 sandwich out of me or if they were genuinely confused over the fact that a Jr sandwich is not the same as a normal sandwich. 

(sorry about the confusing way that is written out: It boils down to they kept switching which sandwiches were supposedly missing, but I know they got the whole order correctly as I took the order, and packed it)

Craziest, in my opinion: This one I absolutely love. I turn off a lot of the lights after we close, but some people may still think we are open. We closed early on Christmas Eve, and I did my normal turning off of the lights outside, but we still had quite a few people come through drive thru. No big deal. Problem is, we don't have an auto greeter that says "Sorry, closed" or some variation of that phrasing. We also don't wear headsets after we are closed, because ...I don't know why. We just don't. Maybe from too many people saying "come on, please? make this sandwich just this one time? For meeeee?

Any ways, people went through the drive thru, not realizing we were closed. They did the standard "Hello? You guys open?" question. Which that doesn't bother me. What makes the special people crazy though, is after about a minute of not being answered, some people will sit there and go "hello? Hell-oooooo, HELLO!!!!!!!!! YOU GUYS OPEN??!?! *takes a deep breath and literally shouts into the speaker* HEEEEEEEEEEEEEEEELLLLLLOOOOOOOOOOOOOOOOOOOOO ARE YOU GUYS OPEN!!!"

If we do not answer you the first time, why are we going to answer the 10th time you ask?

--Former McHell Manager



Shameless Discount Rat Encounter



From wonderwomanager, Tales From Retail:

I recently took over as the Store Manager of Mysterious Retail Store. My Assistant Manager (ASM) has been there for years, however, and knows all the regulars. They're still getting used to me, on the other hand. I suspect I'm not as nice as her, as evidenced by this story.

One day, Discount Lady (DL) comes in. She's buying some bargain-bin, on-sale, heavily-discounted-already stuff.

It should be noted as well that we have a membership program, where all your purchases are recorded on the card, you collect points to go up levels, and the higher levels give you certain benefits. It should be noted that these benefits do NOT include discounts, and DL has been to our store enough times to know this. However, this still occurs:

DL, lumbering up to counter with her purchases: Any discounts for members?

Me with Bright Retail Smile™: No, sorry! You do, however, get a copy of all your receipts saved and-

DL: Is ASM here? I usually get served by her.

Me: She's on break at the moment, I can help you out though!

I ring up her purchases.

Me: That'll be $$$ please!

DL: Ugh no discount for members?

Me: deja vu ...No, sorry!

DL: Any other discounts or anything you can do?

Me: what did I just say No, sorry, everything you're purchasing today is actually $xx under the RRP anyway, so you're already saving $xx!

DL: Can you get ASM? I'm a regular here and she usually helps me out by taking extra money off for me anyways!

Me: oh really is that so Well she's still on her break and unfortunately, as the Store Manager, I can't authorize any further discounts...

DL: short pause Oh, you're the store manager?

Another pause.

DL: Any discount for members?

This is why I have no faith in humanity.

I spoke to ASM later on and it turns out this woman is well known to nag for discounts. ASM has never given her extra money off, merely suggested alternative, cheaper products. Since there weren't any in this particular case I could offer, I did the best I could...





Retail Hell Memories From an Electronics Store: When the customers just won't believe you...


Jason 029

From ElCabrito, Tales From Retail:

I used to manage a retail electronics store for the largest electronics chain in the US, but which is now in bankruptcy.

I saw a lot of customers who just didn't get it during those years, but there is one particular brand of customer who stood out from the rest. This type of customer was so very sure that they were right and knew more than I did, so trying to help them was like spitting into the wind. These customers wanted an 8mm to VHS cartridge converter. The following account is a generalization of the many customers I saw that fit this particular mold... C = Customer, M = Me.

C: Hi, I need to pick up an adapter cartridge to convert 8mm camcorder tapes to play in a VCR.

M: I'm sorry, sir, there is no such thing. Perhaps you are thinking of a VHS-C to VHS converter. The only way to make that connection is with cables from the camcorder to the VCR.

C: No, my sister has one. If you don't carry them, just say so.

M: No one carries them sir, the signals from the tapes are incompatible. See, here is a VHS-C tape. It looks like 8mm, but it is not. This is what your sister has.

C: No, it's not! I know what I know and you just don't know how to do your job. I'll go find one at another store!

M: If you do find one, please come back and show it to me. I would love for you to prove me wrong.

They never came back, because they never found it.

For anyone who is curious as to why an 8mm tape to VHS cartridge does not exist, search the web. The answers you seek are out there.

-- ElCabrito



Shift Manager Hell: "No please, I need sunglasses or I die"


New Freddy 040

From Blearky, Tales From Retail:

So this just happened a few hours ago during my shift supervising a set of cash registers. For context, I work for one of the largest clothing retailers in the country, its a big shop with roughly 60 registers and multiple floors. This is important, because it should be pretty clear that bartering or verbal agreements over payment aren't going to work.

My cashiers have an alarm that they can signal they need me with, which is usually used for pretty routine things like an item not scanning or a customer wanting money knocked off for a defect. I didn't expect anything weird when I heard it go off, so this caught me pretty off guard:

Me: Hey, whats the problem?

The customer is holding a pair of £1.50 sunglasses and gesturing his ID documents towards the desk.

Cashier: He wants to exchange his passport and license for the sunglasses.

Me: Oh, what, okay. To Customer Sorry, we don't have any policy of holding possessions for payment.

Customer: No, no, no policy. Take, I pay tomorrow.

Me: Sorry, no, we can't do that. If you want, we can hold the sunglasses until tomorrow for you and you can pay then.

Customer: No, no tomorrow, I need today, please I die.

Me: Sorry, I can't let you leave with unpaid for merchandise.

Customer: No, I die, please.

Me: I can't let you leave with the sunglasses, and we aren't able to take responsibility for your documents being left here, no.

Customer: No, no, look, expired

He's now gesturing to the dates on the passport, which I hadn't originally looked that closely at. I also notice that the license is provisional. Both expired in 2013. I suppose he was trying to make a point that it didn't matter if his documents got lost with us, though this hardly mattered because I had no intention of taking them anyway.

Me: No, sorry, it doesn't work that way, we can't.

Customer: Nooo, nooo, please I die, please I die, I need today.

Repeat the same two lines roughly 5 times more, that's when he finally gave up and left, without the sunglasses. The weird part is that it isn't even sunny today, in fact its been cloudy with rain the whole time.

-- Blearky