Yesterday I was browsing a box box store while waiting for a prescription. I wandered over to the hair color aisle and was looking at the different colors debating on switching up my hair color. Noticing a woman debating between 2 colors on a brand I knew that turned out really dark I recommend she use the lighter of the 2 colors and told her they ran really dark. She was appreciative as no woman wants a home hair color disaster.
Just then an older gentleman tapped me on the shoulder and asked where he could find mousse. I smiled and asked what kind he needed. He had no clue. His wife just said mousse. Ok no worries. I grabbed him mousse that I use and told him it was a good product and I hoped she would be happy with it. Then he asked about facial wipes. Since I wasn't doing anything besides waiting I took him over to the cosmetics section and helped him find the facial wipes.
At this point my name was called over the speaker to come to pharmacy. I excused myself to go and told him I'm sorry but my prescription is ready. He had a moment of realization I didn't work there and apologized profusely and thanked me so much for my help. He had tears in his eyes y'all. I asked him why he was crying and he said his wife was just diagnosed with cancer and he was out of his element buying lady products. That my kindness to him was so unexpected and how grateful he was. I hugged him and said it's the least I could do and besides he helped me pass the time waiting for my prescription. Just a story that shows not every customer that makes a mistake is going to be a jerk. He was the sweetest and most polite gentleman and I truly enjoyed helping him even if I didn't work there.