I was a cashier for two years, and this woman used to come in once or twice a week to buy random shit. People do that a lot, like they can't get enough of shitty retail chains.
Anyway, this woman is a total nutjob. She wears this ankle-length jacket, sort of the kind that doctors wear, only a light blue color. She wears rubber gloves in the store on several occasions. She likes me because I'm fast and I don't fuck with talking to people (beyond the customary cashier greetings) unless they seem like they want to talk.
So this one night, about an hour before my shift is over, this cocky new guy is ringing on the lane behind me. He's slow, and a lot of late-night regulars know me anyway, so I'm easily ringing three people in the time it takes for him to finish one transaction.
I guess this woman thinks he'll get her out faster since his line is shorter. She buys a bunch of random garbage, as per usual, including two gigantic, clear totes.
So he's ringing her out, and instead of asking if she wants her stuff in bags, he makes the genius decision to just stick her things in the totes. Granted, most people prefer this, since it saves bags, and saving bags usually makes people feel good about themselves, but this woman goes fucking apeshit.
She starts screaming, almost hysterically, right in this guy's face, and as he's struggling to pull the things out of the tote, his hands are shaking so badly that he drops her soda on the floor. And it explodes, of course. It explodes fucking everywhere.
I have soda on the backs of my legs and all over my shoes, and he's absolutely covered, and in his sheer terror, he turns to do something to remedy the situation and knocks her tote, with half of the stuff still in it, onto the floor as well. It basically snaps in half. It's completely fucked.
This woman's face is practically purple with rage. I make a quick decision to turn off my light and send him to go get a manager. I'm covered in soda. The broken remains of her stupid tote are filling up with more soda. She's screaming in my face about how stupid this guy is and how he needs to be fired immediately.
I tell her I had nothing to do with it and that he's new. He brings the manager back and they both tell their sides of the story. Manager sides with the customer and the guy gets so flustered and humiliated that he excuses himself to the bathroom. We all knew he was crying.
That customer still fucking greeted me like we were friends every time she saw me after that.