From abdlforever, Tales From Retail:
I sell landscaping materials such as rock and mulch etc. One thing included in what we do is deliver.
We do charge a delivery fee along with material. Usually anything under 8 tons/yards we charge $70, and anything over that we charge $80.
The customer otherwise known as Cheap Guy or CG for short, came in to up his order. I am M for me, CW is my coworker.
M: "Hey how's it going, what can I do for you?"
CG: "I'd like to up my order."
M: "Okay. We can do that. What's your name?"
CG: "My name is CG. I ordered 8 yards of mulch, right?"
CG: "Okay, then I'd like to up it to 10 yards"
CW: "That's fine, but it's gonna bump your delivery fee from 70 to 80"
CG: "Okay... can you cut me a deal?"
M: "I'm sorry, I'm unable to do that"
CG: "Are you serious? I can't believe that! I'll walk if I don't get 10%!"
M: "Sorry, I can't cut you a deal"
CG: "So if other people bring in a coupon they get 10% off picked up material, I KNOW you have delivery coupons that apply for delivery, why can't you just help me out?"
M: "If you brought in a coupon and came to pick up your material, then yeah I could give that to you"
M: "Also, our coupons only apply to material picked up, we have never had a coupon that applied to delivered material"
CG: "Oh. Really?"
CG: "I can't believe that, why can't you do that for me?"
M: "If I did that for you, I'd have to do it for everyone else"
CG: "It's like $600 dollars!"
In my head "I have people who come in here, and spend that in an hour"
M: "Sorry, I can't do anything for you"
CG: "Well what about wholesale pricing?"
M: "No, I can't do that either. You need to be a contractor"
CG: "Well how would I prove that?"
M: "You'd have to get a contractor's license and show me a business card"
CG: "Oh, well are you the owner, or the manager?"
Note: I'm not, but I am the most senior person working
M: "Technically, yes I am"
CG: "Oh. Well I just can't fucking believe that you wouldn't help me out."
CG: "Just leave it on there, but I'm not ever fucking buying from here, never again"
guy starts to walk out
CW: "Thank you!"
CG: "What did you say?!"
CW: "Thank you?"
CG: "Oh... okay then."