I made my escape from retail a couple years ago and have a multitude of stories from the 15 years I spent there. This is one of my favorite stories from when I worked at a video game retailer.
We sold, bought, and traded video games. In the state I operated in, you needed a state ID to sell games for cash (It was the law). It was a medium sized town and because I ran this type of business, I knew a lot of the town's police officers and some were regular customers at my business. This particular gem of a customer happened to be in my store at the same time as one of our local detectives was doing his holiday shopping. I was scanning his games in to sell at the register while the detective was behind him waiting in line to make his purchase. I'll be: Me, clueless customer: CC, and detective will be PD.
Me: These games are worth $$$ in cash, I just need a state ID or drivers license to complete the transaction.
CC: I don't have either.
Me: I'm sorry sir, state law requires this for cash. I can wait while you retrieve it from your car. (I watched him drive up, alone, and get out of his car before coming in).
CC: No, I didn't bring it with me. My information should be in the computer.
The detective is now paying attention to this convo since the CC has admitted he is driving without a license. My spidey sense is tingling now because this usually means the items are not his and he doesn't want his personal information tied to his sale.
Me: I'm sorry we do not store that type of personal information in our on site computers and I would still need an ID to confirm your identity if we did.
CC: I don't understand why you are being so difficult, just give me the cash for what I'm selling you.
We go back and forth like this a few more times before I lose my customer service voice.
Me: Sir, I need the ID or I cannot complete this transaction and I need to help the next person in line.
CC: Why are you getting upset with me! It isn't that difficult to just give me the money.
PD: (His eyebrows raise and I see the unspoken question, "Do you want me to handle this?")
Me: I am upset because you are asking me to break the law for you. This jeopardizes my job, and my business. If you don't think it is that big of a deal, why don't you ask the officer behind you how big of a deal it is.
CC turns to look at the officer I motioned to.
PD: (pulls the bottom of his jacket to the side so his badge on his belt is visible and nods his head in affirmation of my statement)
I watched CC's mouth drop. He turns to me, now white as a ghost and without a word, grabs his games and b-lines it out the door.
PD: (Shakes his head and pulls out his notepad to write done CC's license plate number) Going to have to look into this one tomorrow.