The Date: December 23rd, 2017.
The Incident: A System Update
Our registers are set up a particular way: Register 1 is the... Master? I guess? Basically if Register 1 has a futz up, Register 2 and Register 3 also become complete boat anchors.
It's 3pm on a busy Saturday before Christmas. Microsoft sends an update into the internet ether, and our store computers pick up on it.
Ordinarily, there are fancy things like pop ups that ask you if you want to do the update now or schedule it for later. Apparently that particular setting was turned off, or else the update decided to go ahead when Regsiter 1 was left unattended and everybody was working on Regs 2 and 3.
Soo UPDATE! .... MULTIPLE UPDATES. .....THREE THROGNAR DAMNED HOURS OF UPDATES.
At 3pm on a busy Saturday before Christmas.
You can hear the screams of the damned for miles.
We basically broke out lined notepads for Reg 2 and 3, and hand wrote down what everyone was buying, then passed the ONE Register key back and forth so we could take cash only.
Our biggest blessing EVER? 1) Most everybody had gotten their shopping done already, and 2) nobody had a problem paying straight up cash.
Blessed be the kindly custys, for not only did most of them make an actual effort to be as close to exact change, but they were wonderfully patient while we scribbled down their items and used a calculator to tell them their totals. (It only SEEMS like an easy transaction when everything they're buying is $0.50 and $0.75 and $1, but when it gets into the $30 range worth of teeny things, brain no workie so good at keeping track.)
I think the most amusing thing of the whole evening was watching my Supervisor Trish and the Assistant Manager Jo trying not to stresss themselves into a heart attack while retail veteran Puppies In Prada is only very minorly stressed, but keeping it together.
I was able to put it into perspective: "Thankfully, we're not a Big Box Store, and this isn't Black Friday."
Jo: "OH THANK GOD!" (She faceplants on the counter in relief.)
Mini story: our Black Friday was basically a Half Price Day at the Animal Shelter Thrift Store. In a business that usually breaks $2,000 - $2,500 a day, we made $6,000 on that day. Shit was crazy by comparison. Every hand on deck was running restock the whole day, getting all our excess priced and on the floor for people to buy up.
The updates finished around 6 pm. Trish and I input the physical copies of the purchases into the computer system in between a few scattered custys. After we were all closed up, we somehow managed to balance out the tills in the half hour we were allotted. (Mostly because Trish cheated and rang up some phantom Housewares for $50 when we ended up being over what we were supposed to have.)
--Puppies In Prada