Call Center Hell: Memories From The Trenches


Call center 1From NyxErebus

Oh gods! The memories from the trenches! O_o *curls up into a fetal ball, rocking to and fro*

I still don't know how I survived five years working mobile service for a large company here in Canada that rhymes with Hell Mobility. People are such idiots.

One christmas period, I was working at activations and it baffled me how uneducated people could be about their credit.

I'd get customer yelling at me because they had to pay a sec dep of $500 because they had shitty credit and they would argue with me that they DID have good credit because they had 10-20 credit cards.

...Uhm...Yeah, and you're on the verge of collections with all of them. Don't you think Equifax would list those, you dumbfuck?

But the best call I ever had was when I was back in CS.

This old lady called up one night and asked if we were the animal control service. She wouldn't believe me that we weren't, because she said the police gave her that number.

My call became legend in the center.

I found the best way to deal with irate idiots that came on the line screaming and yelling was to just give them a swift kick in the form of telling them, "Hey listen, do you want me to help you or not? If so, you will need to calm down now or I will be terminating this call."

Sometimes they'd pull that "customer is king" shit and tell me they could talk to me how they damn well please.

Heh, right. I'd just tell them that no, they could not, as the company was paying me to assist them, not take their verbal abuse. (super cheerful) But thank you for choosing Hell Mobility, have a nice day! *terminate call* ^_^



Monstrous Customers: Guy thinks I disrespected his wife



From u/mbbcx1  Tales From Retail:

So this happened yesterday. I had been working at a clothing store in the mall for about a month now and currently loving it surprisingly. My job is great when it comes to coworkers, bosses and hours but the customers, as always, are tempermental.

So yesterday I had started my shift and my normal routine is check on fitting rooms, circle floor, register, go backs, repeat. So as I was checking the fitting rooms I knock on the door with my key (keep in mind that my head pokes over the door a bit so it looks like I'm looking in but I usually look at the door knob) and ask of the woman was alright, she gave the generic response of yes I am and I move on.

After an hour I am at the fitting rooms again, about to unlock one for a nice old lady, when the big guy comes up with a woman behind him with a 'not again' look. He looks angry so I put on my retail smile and ask him,

"Hi there, is there something I can help you with?" He just glares at me and growls.

"Hey man, that was really disrespectful towards my wife earlier!" At this point my smile almost faulters out of confusion.

"I'm....sorry sir, I don't understand what you mean" his face turns red after I say this.

"You looked at my wife while she was changing! Wouldn't you be mad if I did that to your wife!?" He is yelling at this point with his wife looking really embarrassed and giving me a apologic look.

I just take a deep breath and say, "Sir I can for a matter of fact say that I have no interest in that, I simply checked on her earlier and my head tends to poke over the door." He doesn't like my answer. At this point my patience is thin. I used to be in the military so I can't handle it when peopme are beijg disrespectful to me.

He then proceeds to scream at me while I just stood there with a smile. My manager came over and asked about the situation. He gives his version then I give mine, he then calls me a liar. Before my manager could respond the wife stepped in.

"Ok, this is way too embarrassing. Sorry about my husband he can be very protective." She said towsrds my manager and I. "AJ, we need to leave, now!" She said the last word while glaring at him.

At this point the man looked really confused and you could tell the glare was some sort of signal to him. They left after that, my manager just sighed, patted my shoulder, and walked off. After that my coworkers were just laughing and joking about it whenever we had no customers in the store.

So yeah, I got chewed out for nothing, a normal day in retail.






Secret Shopper Hell: Stopping Them Cold


Carolanne 005From Dr_StrangeloveGA, TalesFromRetail

I detest secret shoppers with the fiery intensity of a thousand suns. They lie, they don't follow their shops, and half the time when I was in wireless, they just ran in, grabbed someone's business card and ran out.

The one time I was faced with a write-up for a shop, I knew who the shopper was. I asked what the profile was, it was supposed to be a shopper alone asking for a family plan. I knew who the shopper was because of the few questions she asked. She had a friend with her. I gave her the full sales spiel, much to her annoyance, as she clearly wanted to be gone.

"Pull the tapes," I said.

"Not allowed," I was told.

"I see, in that case, seeing as how I'm not allowed to defend myself, I'm not taking a write-up based on the fraudulent actions of someone who is not only not a member of management of this company, but is not even an employee of this company. I'd like for this to be forwarded to HR and will not speak to you about this subject until an HR representative is present."

Magically, it suddenly wasn't such a big deal at all.

By the way, I kept my job and worked many more years for the company.