From indiebuster, TalesFromRetail
I work in a large pharmacy in the UK that also sells things like toiletries, make up, baby clothes and gifts. I have hearing difficulties but wear hearing aids that are in my ear so you can’t see them unless you look inside. When I wear them I pretty much have full hearing so working isn’t a problem at all.
About a month or so into starting, a woman about 60ish came up to my till (I was the only one there and it was a super busy day) and dumped a bag of baby clothes on the desk and demanded a return, and also had a basket full of toiletries etc which she said she was buying You have to be working there for a year to be able to process returns.
(I will be ‘me’ and the angry lady will be ‘AL’).
Me: ‘Hi, how can I help you today?’
AL: ‘I need to return these items’
Me: ‘No problem, I’ll need to ring for some help as I’m not able to do returns yet sorry’.
I proceeded to ring my bell for help, and got the return and receipt ready to make it quicker. It took a few minutes for someone to come help because it was a Saturday and we are low on staff and AL started huffing and puffing after about 30 seconds.
AL: ‘This is ridiculous can you hurry up. I am in a rush. It’s not that difficult to understand a refund, why can’t you do it yourself?!’
Me: ‘I’m sorry, I’m quite new here and my till physically won’t allow me to process returns. However if you are buying these things I will start ringing up your other items and you can pay for them while your return is sorted’.
I was trying to be helpful and speed up her process by doing that... but as soon as I suggested it she looked at me like I was the most disgusting, dumbest human she has ever came across. She grabbed the basket out of my hands and back off the counter.
AL: ‘Are you deaf?! What did I say when I came up to the till?!’
Me, absolutely speechless: ‘......um....kinda....sorry?’
AL: ‘Well tell me, what did I ask for?’.
Me: ‘Look, I’m waiting on someone coming for your return, I was only trying to help speed things up.’
I turned around to walk away and find someone because I couldn’t deal with her anymore when someone finally came to my rescue.
Turns out she didn’t want a refund, she wanted to exchange the baby clothes for the toiletries in the basket despite telling me she was buying them. (This was only discovered after the other employee also tried to refund her money back and she was rude to them too for not reading her mind).
I was so annoyed and a bit upset because I heard the whole thing perfectly and it wasn’t because I’m deaf at all. Looking back I wish I had just taken my hearing aids out to show her yes I am deaf haha. But she would have probably just complained about putting incompetent people on the tills or something.