Mistaken Identity Kindness Makes a Difference



From u/builtbybama_rolltide I Don't Work Here Lady:

Yesterday I was browsing a box box store while waiting for a prescription. I wandered over to the hair color aisle and was looking at the different colors debating on switching up my hair color. Noticing a woman debating between 2 colors on a brand I knew that turned out really dark I recommend she use the lighter of the 2 colors and told her they ran really dark. She was appreciative as no woman wants a home hair color disaster.

Just then an older gentleman tapped me on the shoulder and asked where he could find mousse. I smiled and asked what kind he needed. He had no clue. His wife just said mousse. Ok no worries. I grabbed him mousse that I use and told him it was a good product and I hoped she would be happy with it. Then he asked about facial wipes. Since I wasn't doing anything besides waiting I took him over to the cosmetics section and helped him find the facial wipes.

At this point my name was called over the speaker to come to pharmacy. I excused myself to go and told him I'm sorry but my prescription is ready. He had a moment of realization I didn't work there and apologized profusely and thanked me so much for my help. He had tears in his eyes y'all. I asked him why he was crying and he said his wife was just diagnosed with cancer and he was out of his element buying lady products. That my kindness to him was so unexpected and how grateful he was. I hugged him and said it's the least I could do and besides he helped me pass the time waiting for my prescription. Just a story that shows not every customer that makes a mistake is going to be a jerk. He was the sweetest and most polite gentleman and I truly enjoyed helping him even if I didn't work there.







Customer Kindness: Young Couple Surprised When They Can't Pay For Groceries Because of Declined Card



From  u/ian715 Tales From Retail:

So I work at the Service Desk of large grocery store chain on the East Coast of the US and this happened just a few minutes ago.

A younger couple (probably 20-30 years old) came up to the desk because they were having trouble using their card to pay for their groceries. Their transaction came out to $195.98. They said they just used their card at a gas station but for some reason in the span of the last 30 minutes, her card was put on hold according to her banking app. Since it was 9:30 PM on a Saturday night, the bank was closed so she couldn't call them.

I told them that if they would like to try to call the bank tomorrow, I would be happy to hold their groceries in a cooler for them. But then again, tomorrow is Sunday so they weren't sure if their bank would be open. Eventually, they decided that they should just go home for the night and leave the groceries in case they couldn't reach the bank tomorrow. I noticed a gentleman and his wife standing a bit behind the young couple to my left, but didn't think anything of it.

The young couple and I started taking the groceries out of their cart when the gentleman to my left walked over and told me to ring up their order. The look on the younger couple's face was unforgettable. They told him multiple times that he didn't have to but every time they said that he responded with "don't worry about it. We've been there too. I get it."

So he ended up paying the entire $195.98 of groceries for this younger couple and it was amazing. Both the guy and the girl started to tear up a little bit and I almost did too lol.

Anyways, just a great moment that I felt like sharing from the Service Desk.






Retail Kindness: It’s okay, I’ve been there


Carolanne 005

From u/okayellie  Tales From Retail:

I was working the return counter today and had a woman and her two children approach. She sheepishly asked if she could checkout here incase her newly issued store credit card didn’t work as she didn’t want to be humiliated.

Immediately my heart felt for her because I’ve been in her shoes many times before. All she had in her cart was school clothing for her children.

Her new store credit card had not been mailed yet so she did not have the cvv. She was unable to use it. I advised her to call our corporate office and see if they could help. We are not allowed to hold items but I promised to save the clothing for her. I took down her name and tucked them safely away.

She called about an hour later and said she was only able to use it online until it comes in. She was really bummed as she found a lot of great clearance deals and her kids had already tried everything on.

I asked her to grab a pen and paper and told her I would give her the numbers for every item so she could order everything she picked out online.

I spent about 45 minutes on the phone reading item numbers off to her. She was so thankful and I felt like I did a good thing. This woman just needed to get school clothing for her children and I’m so incredibly thrilled I was able to help.

It’s nice to have a happy story for this sub!