Scheduling Hell: I have a family and a life too



From Former Mchell Manager:

I am so very, very, very, VERY frustrated right now. Frustrated, sad, and lonely. I may get a bit of flack for this, but I am quite honestly done with people who have kids getting priority over me. I am childless. But that does not mean I do not have a family or a life. 

I have worked in the Fast Food industry for years. Too many years to admit. And time and time again, I see people who have kids get priority over people who do not. Now, I am not talking about "Oh, you have to work Halloween because Suzy needs to take her kids out for Halloween". I'm talking about people who have fairly older kids and go "I need to be out by X time and can't work weekends because of my child" and then jumps on Facebook every weekend and posts about how they dump their child onto a supposed non-existent babysitter and goes out camping/partying. 

I'm talking about the Assistant Manager who never works a closing shift because she has kids, though her oldest is 12 years old, but "I want to be home to see them and to eat dinner with them!" That manager rarely works a closing shift. Last month, she had no closing shifts at all. If she does work a closing shift, it's maybe twice a month.

Meanwhile, I am stuck with half of a months worth of closing shifts (Another manager, who is not the Assistant I just mentioned, takes the other half). Does me being childless automatically mean that I get the shit end of the stick? And it's not like this is something just at my current job. My old job was like this too. 

I have a husband. I have a life (Or so, I wish I did). My husband has a job where he works Mon-Fri 8-430 (the bastard), so when I close (330pm-1am on the weekdays, 5-3am on the weekends), I don't get to see him at all. This week, I saw him on Monday and I will have a few hours with him on Friday evening and then I won't see him all day Saturday because I work a mid shift. I saw him for 7 hours on Monday, I get to see him for 7 hours on Friday, and then I'll see him for 5 hours on Saturday. So I get to see my husband for a grand total of 19 hours in the course of 6 days. All because my uterus has not graced us with a child (3 years and counting of trying).

But heaven forbid if I bring this up at work. Then I'll be looked at like I am the devil because I just want some equality when it comes to scheduling closing shifts. I'm sorry if this doesn't make too much sense. I'm currently crying because I fucking miss my husband. I miss my friends, who I haven't seen in fucking months because "My uterus allowed me to have children" gets priority over the barren one. 

--Former McHell Manager









Salary Hell: You Find Out Your Raise is Less Than What New Hires Are Being Paid - Should you Ask the Boss Why?


Carolanne 010aa

From Nubbinz:

So it has been awhile. I am currently keeping small children alive at a drop in daycare center in a gym.

However, I am feeling quite underappreciated by the boss lately...or actually stream of bosses.

Going on 3 years, 3 bosses, one temp boss.

1st boss was nice and I liked her however she got into an argument with a coworker over medical treatments and restrictions. Coworker went up the food chain and 1st boss was found to be WILDLY incompetent. 

Temp boss comes in to clean her mess while the search for a new person goes on. Under Temp boss I am given the authority to basically run the daycares hours. We had 7 people 3 quit. I pull 45 hour weeks to keep it covered. After new boss is hired I am thanked and given a gift card. People were hired so I did not have to kill myself covering things 

2nd boss is better. However it has been a year. Nubbinz knows there should be a performance review and raise. Nothing happens. Words were said and write ups were threatened. Pattern repeats with new boss over tiny things. 

Year 2 of work passes and 2nd boss is stepping down. Her last week she gives me a performance review I agree with and a raise that is double a yearly one. 

However, I had a chat with a friend who was briefly hired by 2nd boss right after she started. 2nd boss had given her a STARTING rate that was still higher than my raise. I have also overheard a conversation that I should not have heard that another coworker is also receiving higher since she started.

I am back and forth if I should ask what the f is up with this to new 3rd boss. All of us in the daycare have similar backgrounds. I have been working the longest and while I have had arguements my record is clean. I just want to know why it took me 2 years of working my butt off to get the same rate that my coworkers were given from the start. The consensus IRL is that if I ask I need to have another job on hand.

 --:/ Nubbinz 









Customer Service Hell: One Rule: Never contradict a customer


Carolanne2 018a

From Stranger2Langley, Tales From Retail:

I was working in a store for bride and groom dresses and suits. One day two women walk up to the counter and asked me if we have red pocket squares. I showed them one sample and they liked it. So I'm looking for the other one so they can have the same pocket square twice but I can only find one which looks slightly different. I put it on the counter and say: "This one looks pretty similar but it's not the same pocket square."

The two women examine it and say that it is the same even though it was 100% not the same because it was from a different brand and looked different in the light. They both started arguing about if it's the same and in the end they both agreed on "it‘s the same".

I wanted to be kind and help them out with their decision and told them it does indeed look slightly different in the light, and it did and was noticeable. Both started to look at me like I said I wanted to shoot up a school or something, I swear no one looked at me like that ever before in my life.

I could literally see the disgust in one of the woman's facial expression. Then one of them starts shouting at me telling me that if they both say it's the same, it must be right and bla and bla and such and such.

Since then I have one rule: Never contradict a customer.

At the end of the day you're supposed to sell and if they like it just go along and be a yes-man.





How to make tech support want to eat your head



Outage by a different company affected the credit card processing for loads of merchants, not just ours. (To simplify, the bank went down, and all the processors that use it were unable to do anything with or about it.) 

I'm here by myself late at night, and spend six hours singing a variation of 'yes, we know and it's being worked on'. All the management is awake, the network operations center is working on it, the exchange server is having fits because of all the emails flying back and forth.) 

Then comes the question I hate most. "When will it be fixed?" 
It's not a fucking turkey. There's no specific time. It wasn't a planned outage, so there's no defined time it will be back up. If they knew what the problem was well enough to say it'll be fixed by eat-shit-and-die o'clock, they'd have fixed it already. And don't get pissy at me when I tell you this in somewhat nicer terms. No, I, being the only person here at night, am not going to call you back when it's back up. And we have no facility for sending mass notification emails that you wouldn't read anyway, since we've been trying to contact you to update your antique camel dung fired terminal with the buttons in Roman numerals because Master Card will start fining you 2500$ a day once their new card scheme and the new encryption goes live.
And you whine at me when I call you late anyway, so if it came up at 4am and I did call you, I'd have to listen to you piss and moan about how I called you so late, so I'm all kinds of not interested. Try it when you come back in the morning. 
I've repeatedly asked them to put a message on the recording telling people that something is down, but it's been said that our competitors could point to that and say 'look, they're down!'. I answered that I'm pretty sure they could figure that out themselves after four hours on hold. 
I desperately want to tell them "Yes, it's fucked. Yes, they know it's fucked. Yes, they're trying to unfuck it. No, we don't know when it will be unfucked. Now fuck off." But I like this job, and my 20 year old cat likes her prescription food, so...



Retail Hell: You can quit any time you like, but you can never leave



Hey RHU!

Believe it or not I think I'm FINALLY done with retail. Of course this didn't happen without one more ridiculous story! So as I said before, I had to work one more shift to get my vacation paid out which I had agreed to. Now since I had turned in my key I expected to work some dinky associate shift where I wouldn't have to open or close. Ha! Not even close. While I was away actually enjoying my vacation my boss got a hold of me and asked if I could work two opening shifts the week I returned. I can't say I was exactly pleased, but they asked and so I agreed. This also meant I had to drive to work the day before and pick my key back up - a bit of a hassle but I'm a good girl and a team player so I did what I had to do.

The ridiculousness happened both days - each verifying against what I had doubted while I was on vacation. I really did question myself - "Maybe it wasn't as bad as you think it was now that you're away from the situation. You could keep going right? Work less hours but the pay was worth it right?" HA! NO.
Day one as soon as I get the opening procedures done there's a message from Harpy Queen - she wants every employee's customer information capture rate week to date. We are supposed to get each customers name, address and email so corporate can send them coupons once a month, and then harass them every other day with adverts.
Well thankfully with me being gone I didn't have to add myself to the list and all-in-all our rate was fairly decent. Some of our sister stores, however, were being cut-throat as hell. Oh yes friends - we didn't just send this e-mail straight to HQ for her review, we had to include every other store in the district. Nothing like some public humiliation to humble you right? (SHAME! *ding* SHAME!) Some of them going so far as to state "So-in-so is holding us back with their 50% capture rate! If they can't get their numbers up they won't be able to check people out!" "We are going to have sit down and talk to What's-their-face if they can't see how important this is."  I thought Holy Shit - HQ is turning everyone into mini her. The witch hunt blame game is spreading.
Jcf6Then on my very last shift. Boss said they had made changes to the schedule and asked if I'd print out the new one and throw out the old. Upon doing so I notice I'm scheduled to work on Monday. WTF? It was an odd shift too - a 3 hour associate shift.
Now I was nice, I played nice, I always did what was necessary to keep the store running and sacrificed my time for the good of the team but I was beyond pissed. Boss didn't ask me about this shift, they had asked if I could make my one shift two (which I later learned was because they took vacation). I couldn't figure it out - would the shift just sneak up on me and attack me and drag me to work? That I'd totally forgotten I quit? I wanted to roll up a newspaper and whack them on the nose and go "NO! I QUIT!" Now Boss does not do well with confrontation and I don't think I've ever pushed back as hard as I did that day. I replied with "You did not ask me about Monday. You asked me about these last two days and I agreed to them. I have things to do on Monday and I will be unavailable."
I got two replies 1) "That's fine" followed by 2) "It was the auto-scheduler." Now I know that's bullshit about the auto-scheduler. Our scheduler program will populate the week with people according to their positions and average workable hours. It would never put me - a manager - into an associate shift. If they had bothered to just ask me I probably would have agreed. It made me angry that they would just assume, and then I raged when they couldn't even fess up to trying to wriggle just one more shift out of me. Or that they couldn't even be bothered to just ask one more time. I dropped my key off again - for the last time.
Several good things came out of this though - I made one amazing friend whom every day I'm grateful I met. The new manager that replaced me is super sweet and we've started hanging out too. She even begged me not to quit because "I'm awesome to work with" which is probably one of the best compliments I got working there.
On my first day of being retired very dear friend was telling me about the latest hire - she apparently runs up to each customer going "HI! I'm hyper retail girl! Boss, Friend and I are here to assist you! Have you seen our new stock! You just HAVE to try them on! They are so pretty!"
Gag me.