Random Acts of Retail Kindness: Cashier Reveals Custy's Reaction To Finding Out a Secret Santa Paid Off Their Layaway



From  raiigun Tales From Retail:

Two days ago a Secret Santa came into my store and paid off most of the layaway's that had bikes, clothing, and toys in them. As a store we did our best to reach the layaway customers to inform them but not all answered and some thought it was a prank. Today while I was working the customer service desk a couple come up and ask to check their layaway balance. I ask if they want to pick it up and the woman says she needs the minimum amount so she can see what her options are.

CS: No problem, I can just look you up by phone number.

W: (555)-555-5555

CS: Alright... I actually called that number earlier and there was no answer.

W: Oh no did we lose the layaway? I thought I did the payment.

CS: No ma'am. Your layaway was completely paid off by a Secret Santa.

After that there were no words. Her face went red and she did her best to catch her breath. Her S/O came up in a panic asking what happened. I inform him of the SS and he completely loses it. As I'm bringing their items out I overhear them talk about how they can pay for their internet and other bills this month. It really makes a huge difference to them and they keep crying on and off. It was truly an emotional transaction.

Throughout the day a lot more of this happened but the first one had really gotten to me. Best part is, my last transaction was another Secret Santa taking care of some more contracts. :)




Random Act of Retail Kindness at a Photography Studio


Carolanne 006

Lightning with a big thank you to an employee.

I decided that a gift for my mom and her boyfriend for Christmas will be a photoshooting at a little studio; a couple-themed one, cause I think they'll enjoy that. I had talked with an employee a few weeks earlier about the prices and all, then decided to come back later to buy a gift card for it.

Went to the studio and had to wait, cause there were some people with photoshooting appointments. I thought if I could squeeze in between and say I just wanted a quick moment to buy a gift card, but I didn't find a good moment. Well, it wasn't too long a wait. Same employee as before talked with me and we were preparing the gift card. The type I wanted would be 99€, which I figured was a decent price. Then she said that it does not include the 39€ photoshooting 'insurance' cost.

Oh, no! I was shocked, but tried to think up a quick way to salvage the situation. I could go for a different type of gift card, which would be just a gift photoshooting - same price, but only 4 pictures to take home, instead of 10. But the employee said she'll throw in a gold card worth 39€ and I'd pay my original price of 99€ for the couple-themed shoot. I was willing to leave and grab a bit more money to pay, but she said it was fine, she sometimes hands out a photoshoot.

I didn't realize until I had left that she had given me the photoshoot cost for free with that gold card!

I just want to say, Thank You! She doesn't know how much this means to me; I was fired recently and only have one more, small paycheck coming in.
Thank you!



Awesome Customers: Asst Manager of Children's Store is Rewarded For Great Service By a Custy Everyone Avoided


Carolanne 022


From jennshrew, Tales From Retail:

Years ago I was an assistant manager for a children's clothing store. If you can survive there, you can survive anywhere in retail. There was a regular who would come in and most associates would avoid her because her visits usually consisted of rummaging in the stockroom for items, pulling out arm loads of product and she'd pick through it for over an hour before finally settling on a few cheap pieces. It was known that my store had all the best, cheapest clearance of the other locations in town. Since we were so heavy on clearance a lot stayed in the back since we didn't have room on the floor.

This went on for months were she would do this and I'd be the only one who would help her. One day she came in and I was working alone. Policy is that on single coverage we were not supposed to go to the stock room for checks. We either had to 1. Have them leave the store, lock the doors and then perform the stock check or 2. Write down their request, name, number, etc and call them when we have double coverage.

Since it was a relatively slow day I decided I'd make a quick few trips to appease her. Nothing I was bringing out she cared for. She then asked if she could go to the back and check. That's a typical "no" no matter where you go but I decided I'd let her. She was maybe back there a half hour and I kept poking my head in to see if she was ok. She came out with tons of stuff and bought several hundred dollars. I rang her up, sent her on her way and didn't think much of it.

She came in a week later saying she was moving her pediatric practice to the other side of the country and that's why she needed a new wardrobe for her kids. She thanked me for all my help and gave me a card. It was the sweetest thing. I opened it after she left and a $50 bill popped out. Now it was also policy that if we received tips we were to put them in the register and include it in the deposit. My store manager saw it fall out and told me to put it in my pocket right away instead. Needless to say I was blown away.

Those one in a million interactions make up for a lot of crappy ones.




Tales To Warm Your Heart: Awesome Managers And Company Band Together For Bereaved Cashier



In 30+ years of retail, I've had my share of bad experiences. I've been overworked, poorly paid, laid off because my next paycheck would bounce anyway, fired for taking lunch (the day after being chewed out for not taking lunch), nearly run down by a dump truck full of wet sand, earthquakes, nearly drowned by leaking roofs, and something very close a real fire. Hell, I was even been robbed at gunpoint once. But the worst day I've ever had at work was many years ago, and it was far worse for one of my cashiers than it was for me.

We had a cashier, an older woman, and one of our best. Her husband was an armored car guard for Brinks. She got a call one day, a little before noon, that her husband had been shot in a robbery. The first call, they didn't know what hospital he was being taken to, so while we're waiting, I had some decisions to make.

I'm the only manager on duty, which is to say, the only one with keys and alarm codes, and I can't leave the store open without a manager there. But she's in no condition to drive, and there really wasn't anybody else there that I trusted with a crisis like that. The closing manager wasn't scheduled to show for a half hour. So I was actually getting everybody ready to clear the store so I could close it when the second call came, but the closing manager showed up early. (Note: When I mentioned that plan to the #2 guy in the company later on, he said "Well, of course, what else could you do?" I work for some pretty awesome people.) So the closing manager got a 30 second heads up, and we were on the road like a bat out of hell for a hospital about 20 miles away.

Now, all that is tragic, but not, sadly, especially noteworthy. What made it noteworthy was what happened at the hospital, for whom I have nothing but the highest praise.

First (we didn't find this out until later), the ambulance driver deliberately lied to the press about what hospital they were taking him to (this was the big news of the day, an armored car robbery at a grocery store). This gave them about half an hour before the weasels showed up. The hospital had someone waiting at every single entrance to the building to get her out of the public areas and into a place they could keep the press away. They'd danced this dance before, and hated the press with great passion.

Awesome service shoutoutsBy the time we got there, the surgeons had determined that he was already dead, but his body hadn't realized it yet. Now, technically, once they make that determination, the operating room is part of the crime scene, and it's a felony for them to disturb it. But he's technically still breathing, and his wife wants to spend some time with him before he stops. And they're not going to let her into an operating room with blood on the walls up to their waist, so they cleaned him up and moved him to a recovery bed so she could be with him, and the law be damned. (So far as I know, there were no consequences to that decision for the doctors or hospital, other than a good, or at least better that it might have been, night's sleep.)

By then, the press had showed up, feeding on any lurid detail they could get like the vampires they are, but they were stuck in a waiting room, with no access to her.

Then the real performance art began: the Brinks guys arrived. There were three of them: the husband's immediate boss, who didn't have to be there, but felt obligated anyway. The guy in charge of whatever office they worked out of, who did have to be there, and would, I think, rather have been anywhere else (I know I would). And a guy from the corporate office whose title was, I am certain, Vice President In Charge Of Bullshitting The Press. I have never seen *anyone* who was smoother at talking and talking and talking, and saying absolutely *nothing*.

Under other circumstances, it would have been a real joy to watch. At that point, I felt comfortable leaving our valued employee in their very capable hands.

The day of the funeral, some people from corporate came to run the store, so everyone who worked with her could go if they wanted. She had more coworkers there than the deceased. And that's why I'm still working here, over 20 years later.



RHU Tales To Warm Your Heart: Bucky's Last Ride


YoauntieFrom: YoAuntie

I spend so much time writing about my crazy customers and the venal incompetents who run our marketplace, that sometimes I forget that amazingly good things happen in our midst also.

Our market is Amish-owned, but is supervised by an "Englisch" office manager whom we'll call Sadie. She is the cardinal opposite of an animal lover; she is the one who preferred calling Animal Control to working with a rescue organization when she discovered that there was an "infestation of mangy cats" (her exact words) near our dumpsters. Luckily we heard about this in time to rescue 11 cats and 6 kittens (one of whom is my beloved sidekick Ether).

Anyways, Sadie takes it very personally when people bring animals into the market. She once tried to get the city to pass a law exempting our building from being used to train service dogs. She couldn't prevent people with disabilities from using their dogs while shopping, but she felt that she should at least be able to keep out the service dog trainers.

On most market days, you could see an elderly beagle mix named Bucky tied to the bicycle rack in the shade while his owner, Rob, did his shopping. Rob and Bucky lived alone in a ramshackle trailer on someone else's farm. Neither one of them smelled too good, and they probably both had fleas. But we vendors were touched by their relationship: they never went anywhere without each other. Rob didn't own a car, so you'd see them walking up the road toward our little crossroads shopping district, or sitting outside the donut shop sharing a pint of milk, or playing together in the fields. Though Rob never went to the doctor (one story had him drunkenly stitching together a knife wound on his hand rather than dealing with the hardship of reaching the nearest emergency clinic several miles away), Bucky saw the veterinarian every time she came to the farm to check on the owner's horses. Even the Amish, who are not sentimental about animals, saved scraps and unattractive cuts of meat for Rob and Bucky.

One day last week, my delivery driver Kenny K. came in with tears in his eyes. Kenny is notoriously softhearted, despite his rough-and-tumble appearance and the large Harley-Davidson he uses to deliver my little pink bags of Doorbell Cosmetics, so it wasn't surprising to see him sniffling and wiping his eyes.

"What's going on?" I asked.

"Rob needs to put Bucky to sleep." The veterinarian had diagnosed inoperable cancer, and she recommended that Bucky be put down before the pain became too intense.

13330495_646408822175479_126531455_n"You know what Rob said?" Kenny wiped his nose and continued. "He wished that Bucky could have one more chance to eat cheese at the market, but he can't walk this far now."

"You go get Bucky. Put him in my cart, and bring him in the back door. I'll deal with the Amish."

As it happened, Sadie was taking a day off, so at least I didn't have to deal with her. And when I explained what was happening, the Amish agreed to look the other way. I discovered that I wasn't the only person who went outside to pet Bucky while Rob was shopping. Everyone knew the dog and his devoted owner.

Kenny took the market van and drove back with Rob to his trailer. A half-hour later, Bucky was sitting on a quilt and parading down the aisles of the market in my cart. At the beginning, he was withdrawn, but he soon warmed to seeing his longtime friends. Andy, the owner of the cheese shop, settled Rob and Bucky into the food court and brought out a whole plate of samples. Bucky left exhausted but happy.

Four days later, the veterinarian came to the trailer and relieved Bucky of his suffering forever.

The owner of our pet shop and our sign maker donated an engraved plaque for the trailer's front yard, and we had an impromptu wake for Bucky after closing time on the next Saturday. Rob attended, and we drank Kenny's homemade wine and reminisced about what a great dog Bucky was.

Mother Teresa once said that we can do no great things; we can only do small things with great love. Hopefully, we were able to ease a little bit of Rob's heartbreak at losing his longtime companion (Bucky was 16 years old when he died, and Rob had adopted him as a puppy.)

Sadie came around the next weekend to collect rent, and pointedly reminded me that no animals are allowed in the market. But she had a wry smile on her face when she said it.



Tales To Warm Your Heart: A Retail Unicorn Appears!


Carolanne whootFrom: _Diren_

You know how in shows you hear about that person who just walks in and pays for someone else's shopping out the goodness of their heart? We had a lady do that today. For seven customers.

I work in an food store in the UK and this lady walked up to the manager and said could he open a till, as she wanted to pay for the next seven customers' food shops.

We were all blown away, this woman spent over £400 on strangers today and only asked they did something good for someone else.

We are all still a little bit in shock this happened today. I'm on my break as I needed to voice it somewhere to make it seem more real.

My faith in humanity has been restored.