Entitled Customers: I'm sorry that we inconvenienced you with our safety policies


Jason 027

From  TheKevinShow, Tales From Retail:

I work in a big box home improvement store, and like any other retailer that uses lift equipment on the sales floor, when pulling merchandise from (or putting into) the overhead, we're required to have the adjacent aisle closed off. While there's only a slim chance that something would get knocked out of the overhead into the adjacent aisle, we'd really prefer that the aisle be empty if that happens. Broken merchandise is replaceable, after all.

Anyway, I'm spotting because someone is pulling a pallet of tile down from the overhead. Spotting requires me to watch the adjacent aisle, while the lift operator watches the aisle he's working on. I'm facing the aisle and the main aisle is perpendicular to the aisle I'm facing. A customer walks behind me and says (presumably with a smug look on his face) "I guess you don't want us to shop here."

I can't turn around to talk to him because I have to keep my eye on the aisle, but I do reply to him: "Sorry, sir, but when we're using lift equipment, we're required to close off the adjacent aisle for safety reasons."

I then glance over and see him walking down the main aisle with his back to me, shaking his head. A couple of minutes later, I see him talking to another associate. I can't hear what he's saying but he was gesturing towards the blocked-off aisle and he looked upset.

A few minutes later, after we had finished in the aisle, he was shopping for something in the aisle in question. I passed by him and passed up the opportunity to give him a really sarcastic "Thank you for your patience, sir."

TL;DR: Customer gets upset because safety policies require us to close off aisles when using lift equipment, so he has to wait 2-3 more minutes before getting his product.

-- TheKevinShow






Entitled Customers: I need to go back and get my umbrella...



From Fireynay, Tales From Retail:

Ok, so this isn't my story because I wasn't in work at the time, but my colleague told me about it the next day and I felt it needed sharing here.

So I work for a supermarket and a few weeks back we had a major leak through the roof during a downpour of rain. The water was literally pouring in through the ceiling at the front of the store where the roof has it's weakest point. The fire alarm was pressed and evacuation procedures were started.

Except the customers were more interested in videoing the events, not wanting to stop shopping or not wanting to leave. One customer in particular asked my colleague if she could go back in because she had left her umbrella behind and "it's raining outside!" My colleague told her no because it wasn't safe inside, so she then asked if my colleague would go and get it for her! She was again refused and asked to continue to move outside where it was safer because there was concerns about the glass roof in the foyer.

I never understand why customers seem to have no regard for the safety of themselves or others during clear emergency situations!