Discount Rat Hell: "I'm an extreme couponer, I know these things"



From u/Oshbac, Tales From Retail:

Normal Thursday running the frontend of my local major grocer. Suddenly a blinking light in the express lane. I approach the register and see 15 packages of double stuff Oreos. My associate tells me that the customer thinks they are ringing up the wrong price. We are currently running a special on Nabisco products where if you buy 3 you get them for $1.99 each. I look at the total and do basic math in my head and can tell instantly they are the right price. Customer proceeds to show a receipt from earlier where she got an extra $3 off Belvita. The coupon code was just for Belvita if it was for all Nabisco products then it would say "Nabisco" in the coupon code. She then tells me that the tag said it so I proceed to the aisle and grab a tag to show her that she's not reading it right. The tag only references $1.99 when you buy 3. I check the ad and she immediately laughs and says its not in the ad. I tell her then there's nothing I can do for her and explain to her that because there is no signage with the sale on it.

She then says "Ah these stupid secret sales, your computer system must be messed up."

I respond "Ma'am, we don't have secret sales...."

Her response "I'm an extreme couponer, I know these things."

PS: I have a burning hatred for extreme couponers. They have such an obnoxious elitist attitude about it and when one coupon gets refused they bitch and moan up our chain of command till they get their way. If she got her way then she would have paid $7 for 15 packages because GUESS WHAT. SHE HAD COUPONS FOR EACH ONE.





Dumbass Customers: These mythical things called signs



From  im-you-not-me, Tales From Retail:

I work in a big name clothing store.

So we have this big sign hanging right in front of the window advertising:

Up to

70% off

entire store*

*some exclusions apply

I cannot tell you how many people asked why some signs had 50% or whatever else rather than the 70%. I've had to repeat that the sign doesn't say 70% off the entire store, but up to 70%.

Most people have taken this correction well, but this wouldn't be here if not for the remaining customers.

I had one older lady accuse me of falsely advertising because of what they chose to read from the sign, while others demand to see the 70% off section of a particular department, and get mad when we don't have items that qualify.

On a lighter note, one Saturday morning our registers were down so we had to delay our opening. We put big signs right on the door, at eye level apologising that we'd be delayed opening, and I cannot tell you how many people still tried to pull the locked door open despite the sign and knocking when that failed.

-- im-you-not-me