Retail Hell Memories: My Kid has seen it so they deserve it!! Yours isn't even here?!


Jason 008

From u/FarCryFanCaesar Tales From Retail:

So this is a story from a few years ago, at Christmas of course, first time poster long time lurker.

We can refer to the "woman" as W and the male customer as M.

I was working in the toy aisle minding my own business stacking Hatchimals, when a screech erupted from behind me.

W - Put that down!! I saw it first how dare you pick that up!!

M - Sorry?

W - My son wants that toy put it down!!

M - Umm I'm sorry I picked it up before you even got here? My son wants it as well.

W - Yes well your son isn't here is he?! My son is and has seen the toy already!! You can just tell yours it wasn't here can't you!?

She is legitimately yelling every word at this guy and a few customers have gathered to watch the event.

M - Well I didn't bring my son because it's his Christmas present?

W - Oh and you assume it isn't my son's as well!?

The kids about 8 years old and doesn't look bothered at all, this must be usual business for the mother. The man is stunned just staring at her before slowly turning to me obviously looking for help. Before I can open my mouth...

W - Don't look for him to help they're f*ckin useless here!!

Well there goes even the slightest chance of me pretending to look out the back for more of the toy, which we don't have any more of anyway.

Me - Excuse me mam but could you please calm down?


Me - Ok I'm calling security.

She precedes to go mental for the 3 minutes it takes security to get there, cursing me and my other colleagues out and even going so far as to threaten the man and they literally have to DRAG her away by under her arms. Her son follows head hanging just another Thursday for him.

As the woman is dragged off screaming into the twilight the man turns and puts the toy back on the shelf and picks up a completely different one.

Me - Sorry mate you can take it if you want?

M - Actually it's not the one he wanted after all...

And off he went on his merry way.

TLDR: Woman screams at a man for taking a toy her son wanted and gets dragged away by security, turns out he grabbed the wrong toy anyway.





Mistaken Identity: I checked the expiration dates before I came here!



From u/ajamuso  Tales From Retail:

A few years ago in my retail days at the now defunct toy store empire, an older looking couple came in with a few toddler aged items. She more or less shoves them at me and slams two coupons on top for her items. I take one look at them and begin to say :

Me: “Ma’am I cannot accep-“

Old lady: “I ALREADY CHECKED the expiration date before I came here! They’re still valid you HAVE to accept them.”

Me: “ No but-“

Old lady: “Look at the date! Can you not read?!”

Me: “These coupons are for Target.”

Not another word was said by either for the entire transaction as I rang up her items and she swiped her card. Felt good honestly with all the harassment I put up with regularly.








Retail Hell Memories: "An asthma attack is a personal attack on the customer"


Carolanne 021

From u/god_damn_bitch  Tales From Retail:

So this happened a few years back when I was working at your favorite, now defunct toy store.

For some background, the store I worked in was very old, no air conditioning and the air flow was terrible. This specific day was a very humid and hot day (New England summers are HUMID) and I had been having issues with my asthma on and off.

I had been working at the electronics desk, grabbing video games and just working as a general checkout. I grabbed some games from the lockup for a customer and headed back to my checkout desk. Two people were already waiting in line. I did my usual spiel. apologizing for the wait etc. Customer is visibly agitated already so I can tell this will be fun. She's pulling a bunch of stuff out of her cart, saying she no longer wants it. That's cool, at least she didn't shove it on a shelf somewhere. As I'm turning around to place her item she doesn't want on the counter, I can feel an asthma attack coming. I do that thing when you feel like you can't breathe so you try to inhale really hard. She assumed I was sighing at her for not wanting her items (for real, don't care, I'm not closing, not my problem).

This began the biggest freak out of the day. This woman starts yelling at me for being rude, saying it's my job to take her things she doesn't want and to be polite. As she's yelling I'm now start to stress out, making my asthma worse. As she's still yelling at me, I sit down. That was apparently the wrong move. She decides that it's the final straw and saying "I'm not buying any of this, you need to learn how to treat customers!".

She did call corporate, I was talked to by my manager about it and explained the whole thing (she knew about my asthma), which was on video. My manager actually apologized for the customer saying "I never knew an asthma attack is a personal attack on a customer." I will never forget that line or that manager. She was amazing.