Retail Hell Memories: The Tale Of Bitchella, Coworker From Hell

 

This story was originally posted on May 31, 2010

 

DouchedHey RHU! I'm yet another long-time reader, first-time poster. Call me High Flyer- I work as a clerk in an airport, been doing it for 8 years. Not exactly retail, but sooo many nasty-ass custys! I totally sympathize :(

I just wanted to tell you about this former co-worker of mine, let's just call her Bitchella.

Bitchella was AWFUL. Never on time, took breaks whenever the going got tough, and had ZERO people skills. (We all know one, right?) That's what finally got her fired! Lemme tell you a story.

Once, last summer, I was working the red-eye shift with Bitchella. A flight to Philly got canceled, so all the commuters and tourists were waiting in line to get help about what to do.

There's a girl, maybe 15, and her mom, waiting patiently in line. They are perfect- mom's reading, daughter's listening to music and chatting with the other travelers.

The going was SLOW (my company's cheap-ass computers have ancient software and NO memory), so I was happy at how well everyone was waiting.

Then Bitchella decides to go on break- with maybe 10 people, including families with small children, in line (I'm talking 5 in the morning! It was early!!).

So as she's walking away, the nice mom with the book snags her and asks what she should do, because her daughter's flight leaves in an hour and she's an unaccompanied minor.

Carolanne Argh 2Bitchella tells her to, quote, "Get back in line and wait your turn! I'm on my break!" and storms off to the bathroom. (I got this from the mom later.)

Half an hour later, she returns, and the woman and her daughter go right up to her and tell her the deal. Unaccompanied minor, like I said, and those take time, let me tell you. And now the flight leaves in half an hour.

Bitchella tells them it can't be done and why didn't you put yourself forward sooner, these people trying to get to Philly can wait while you get sorted out!

The mom reiterates what Bitchella told her, and asks if anything can possibly be done, her daughter needs to get to wherever she was going.

Bitchella, instead of being polite and trying to actually HELP this poor woman, starts telling her off for not having the common sense to ask for help.

The mom repeats that Bitchella told her to wait her turn, Bitchella claims she never said that (I heard her say it, folks, and I'm the immediate superior. Dumb as a doorknob, this one).

At this point the girl is in tears, the mom and Bitchella are arguing, and everyone's having a bad day. Jason 008
I intervene, help the mom as best I can (putting her on the next available flight+upgrading her seat free, as per regulations), and send them on their way, daughter still sniffling.

At this point, you'd think Bitchella, having failed to apologize to either mother or daughter, would apologize to me, right?

Nope. True to form she starts with the next customer, bitching under her breath about 'pushy moms and princess daughters' and the like.

Not 3 minutes later, the mom comes back in, and marches up to my desk as I finish with another family. She asks for Bitchella's name, which I give her, and when I ask why she tells me, "So I can put it in my letter of complaint!"

Good for you, lady. You were the last straw that got Bitchella fired. You have my thanks.

So, story time is over. What did you think? Tell me about your Bitchella coworkers!

--High Flyer

 

Read more Douchebag Coworker stories Here!

 


Entitled Traveling Customers: Handing The Kid Off To A Stranger

 

Bad parentsFrom Damsell

I had a middle seat on a flight, which always sucks, but in this case it really sucked.

When I got to my seat, the window seat was taken by this quiet, shy guy who I just acknowledged with a small smile before taking my own seat.

Then this lady comes on board. While I am not a skinny woman, this woman obviously was large enough to need two seats. On top of that, she had a crying, fussy toddler with her that was traveling as a "lap child."

In order to accommodate this lady I was practically sitting on shy guy's lap and we just kept looking at each other with wide eyes as the woman tried to get settled. After the stewardess got her a seat belt extender, she hands her kid over to me and this guy without a word.

I think we were both too shocked to do anything but stare at this blubbering child the first time around. It might have been different if she had asked, or if she had only done it to get her seat belt on, but throughout the flight she kept trying to hand this kid over to us!

I finally turned to the guy and said clearly, "Hey, out of curiosity, how do you feel about kids? Because, me? I fuckin' hate 'em."

She gave me this death glare that I returned, then gently but firmly plunked the kid back into her lap.

Just a short time later she tried to plunk the kid in my arms again!

I looked her straight in the eye and said loudly, "I don't want your fucking kid."

She told me she just needed me to, "just watch him for a little while."

I told her, "Your kid, your responsibility. You're his parent. Hold him, or buy him another seat. I will NOT be responsible for him, nor will I babysit him.  You try to hand him over one more time, and I goddamn guarantee you, there will be a fight."

She spent a lot of time huffing angrily, like it was a ridiculous imposition upon her to take care of her own child. It was the most uncomfortable flight ever.

--Damsell

 


Travel Hell: You People Are Idiots

 

Dumbass story timeFrom RHUer

I was flying from Sydney to Melbourne one day after work, I had come straight from work so I was still in my uniform.... I'm in the Royal Australian Navy. I had also been working in the magazine all day disposing of out of date ammunition and checking explosives (stock take and batch testing). So you could imagine I was covered in trace amounts.

So I had checked in and headed to security, got selected for swabbing, walked up to the security person and stated (at the same time as presenting a Defence ID) that the test will be positive due to the fact I had been working with explosives and ammunition all day (mind you I was still in my cams as well).

The little security chick loses her shit, hits the panic button and the AFP come out of the wood work, crash tackle me and start to arrest me, I am hauled up and taken to an interview room, my bag being carried by some troglodyte from security, mind you this is also a standard issue field day pack.... Security is then claiming I am an impostor and that any one can purchase the cams I was wearing online and reproduce the current defence ID.

The Australian Federal Police (AFP) hears him out, then wants my side of the story. Basically long story short, they believed me after speaking to my CO and him explaining what I had been doing and confirming the fact that I am a member of the RAN!

I could have taken the whole place for Defamation and all that fun stuff, but its too much effort. I can't be bothered doing that.

The look on the Security Guard's face was priceless when the AFP Sargent proceeded to tell them they were an idiot for thinking a member of the RAN, in uniform, with ID, would be a terrorist.

--RHUer

 


Bad Customer Service: Are You Sure That Was A Wise Choice?

 

Airport hellFrom Aegonix

I've experienced travel hell on American Airlines, out of Panama City. It was raining a bit, and for that reason, "All American Airlines flights out of Panama City are grounded."

They forgot that approximately half of the entire airport is built out of these huge ass transparent panes of what modern man likes to call "glass."

We could see out onto the tarmac, and the runways, and see other American flights taking off, landing, with planes from a bunch of different carriers doing the same thing. Only one plane wasn't moving; ours.

The gate agents refused to turn around to admit that they were wrong.

So yes, the desk people decided it was so much easier to face down a plane's worth of enraged, stressed traveling Custys and lie to their faces, than to turn around, see that other flights were working, and try to distribute people to other flights. Or give us the real reason why the plane wasn't going anywhere.

The end result was not pretty. I wonder if they ever cleaned up all of the bloodstains after the riot. </snark>

--Aegonix