Bad Customer Service: Airport Mistreatment


Airport hellFrom Blastwave

I got to the airport late one night for a red-eye flight, and first off my flight had been delayed an hour. Then another, and another! I politely asked what was going on, and was simply told that they didn't know. After another 45 minutes, we got told it was a maintenence issue (wiring in the tail? something like that). I was visibly upset, I was 3000 miles away from my boyfriend and best friend and couldn't call them because we hadn't purchased cell phones yet (thank god for Tracfone, we all have one now). I had to stay all night in the airport and only by luck were we all bumped onto a 6am flight (now seven hours late. T_T and my boyfriend was out of his mind) and just crammed in with everyone else.

What did we get? A useless breakfast card passed out 15 minutes before boarding (for $5 at the airport McDonald's that was 20 minutes down the terminal... it would have been useful if they'd given them to us earlier on), and a $10 coupon to a *local* hotel (so useful when I'm trying to fly 3000 miles AWAY from there) that already charged about $150 a night, that expired the next day.

I asked, very politely, a bit nervously, if it was possible for them to call up one of the security posts or something at the other airport and call my boyfriend in and tell him I was okay (which I know *can* be done)... and they said no.

Long story short, My boyfriend had nearly had a full blown anxiety attack in the airport, and I've never flown Delta again. T_T

(Since I didn't mention it, I want to say I was nothing but incredibly polite, I know airline workers go through hell and I surely do not want to make it harder on them. But it took four hours (3am!) before they passed out a minimum number of blankets and pillows... and never gave one to the poor sixty year old woman next to me who was obviously cold (I had a sweater, she didn't), and so I gave her mine, because I didn't need it as much)



Airport Hell: Once A Cheetah, Always A Cheetah


Freddy skull hugFrom BadPAV3, AskReddit

I work at an airport for a major air carrier. One day a few years ago, I walk through the hangar and there is a 757 parked inside with the doors closed. and there are like 5 General Managers and a couple of directors in suits staring at the plane. There's a huddle of mechanics to the side and I ask them what the hell's going on.

One of them replies, deadpan,"Cheetah's loose on the plane."

Me: "Wut?"

Mechanic: "You know; Lion, Tiger... Cheetah."

Apparently, we were transporting two cheetahs from a zoo in Oregon to St. Louis, when one of them got free in the cargo hold. The baggage handler goes to open the door and almost loses an arm before he can shut it again. SO, there we sit, trying to think of how to get the door open without letting an angry cheetah loose in a confined room.

Oh, yeah, on top of all this, there is a HEART on board for transplant, we have to get to it before the thing gets hungry and curious.

Eventually, we call the zoo, and they crack the door and tranquilize the poor thing, and cart him off, the heart gets on its way and we all live to tell about it.

We have tiny cameras called borescopes to inspect the plane. They snaked a camera inside and were looking at a little video screen to monitor the unruly passenger's activity so they could aim at the cheetah.

Someone had the bright idea to bring a 7 foot fence over in case the thing got loose, but I'm pretty sure a 7 foot fence is little more than a speed bump to a cheetah.