Retail Hell Memories: Sporting Goods Store Department Manager Hell
This story was originally posted on October 01, 2011
You all can call me NoFucksGiven. Because frankly, I don't give any.
I have worked in many kinds of retail from my college bookstore, to sporting goods, and to your regular clothing store. I have handfuls of stories about the most horrible crustys I have ever come in contact with. I figure I'll start my first entry off with a story from my old job.
Since I don't work there anymore, and since I don't give a fuck, I won't masquerade it's name: it was Dicks Sporting Goods. That place is the WORST place to work with the WORST HR and shitty crustys. If you have to wear the green shirt, then your job will only last up to a few months to a year. Since their policies are so corrupt (as well as management) they will fire almost everyone then rehire, then repeat. I figure they do this to prevent a mutiny after a while then they will set you up to be fired.
I was targeted by one manager, I'll call her The Witch, since she looks like one. I was in customer service and she made it a point to harass, insult, and belittle me in front of the crustys and staff, so no one respected me nor took me seriously. Yet she blamed me for errors in every department, even though it was he jurisdiction and not mine. But I'll send me more stories of her and the abuse in later times.
Let me tell you about this one incident that got me written up, which was blatantly not my fault. It was a busy weekend and it was towards closing time. Lines were long and we were all running around like chickens with their heads cut off. I had the unfortunate pleasure of checking out this one man (who I will call Old Asshole OA for short), who had tons of fishing stuff and we was clearly not happy.
Even before I can say my usual "Hi how are you?" he dumped all the stuff on my table, spilling some to the ground, then yelled, "WELL AREN'T YOU GONNA PICK IT UP?!"
Here's the dialogue to as much as I can remember:
Me: *looks at all the stuff he spilled* Did you find everything alright?
OA: I said pick them up! You've been wasting my time all fucking night and I'll be damned if you're gonna waste any more!
ME: *I only pick up the one packet of fake fish that spilled onto the floor on my side of the table. Checks him out*
OA: I figured you wouldn't. You're too fat to be bothered. Why do they hire fatasses to work in a SPORTING GOODS STORE????
(Mind you, I'm not fat, I'm just not skinny. All I could do was pretend to not hear what he said because I would have been arrested if I had to respond)
ME: Do you have a Whorescard?
OA: Yea, but if it's gonna help you I won't use it. Besides, I'm here to do an exchange.
(He could have told me before, but you think he wanted to make my life easy???)
Me: What did you want to return?
OA: This *throws it at me* I don't have a receipt. I also paid cash. What are you gonna do about it????
ME: *Trying not to punch him since I had respect for the elderly* Did you....use your Whorescard then?
OA: No, some dumb bitch pissed me off so I didn't put it on the transaction.
ME: Well then, the only thing I can do, since there is no proof of purchase is do a No Receipt Return. You won't get full value back, and I'll have to put it on a merchandise card.
OH. FUCK. NO. He wasn't having any of that
OA: I HAVE THE EXACT SAME ITEM HERE AND I'M NOT GOING TO PAY FOR THIS BECAUSE I'M RETURNING THAT. DO YOUR FUCKING JOB.
Technically, what I could have done, was put it in as a RRT, exchange it, and change the price of the item he wanted for the bottom value price, so he wouldn't have to pay. Managers encourage us to do so to prevent a customer loss (which they filed as one of the reasons why they terminated me, but that's for another day.)
ME: I am doing my job, you are being abusive which prevents me from working with you to your desired capacity.
OA: I AM A VALUED CUSTOMER. I HAVE SPENT THOUSANDS OF DOLLARS HERE AND BECAUSE OF YOU I'M NEVER SHOPPING HERE AGAIN. DID YOU UNDERSTAND WHAT I JUST SAID....I'M NEVER SHOPPING HERE AGAIN!!!!!!!
So he throws the stuff he was gonna buy onto the floor and scatters IT around my workstation, then leaves.
The thing is, he never filed a complaint. EVER.
The Witch heard bits and pieces and asked her clone (a fellow green shirt whom she later fired a day after me) what happened, and since the clone was out for me too, told her lies about what happened even though other cashiers saw and heard everything that happened.
She told her that I cussed him out and kicked him out or something. Two weeks later I was written up for it. Other cashiers came forward and told the truth... and for some reason they were written up for insubordination. But HR wanted me fired and disregarded my side, saying that I'm lying to protect my own ass, and said that if I ever get an angry customer again then I'm gone. Which is bullshit because I had other POS assholes do almost the same thing and I wasn't written up for. But the Witch would try to. Even if a crusty was pissed at the lodge, team sports, or other depts, and if they took it out on me; she would consider it my fault because I didn't satisfied their needs.
Has this particular incident happen to you? Please share so I'll know that I'm the only one!!!!!
Read more Wronged Worker stories here!